General Manager

Job Summary
We are seeking a dynamic and energetic General Manager to lead our vibrant dining establishment to new heights. In this pivotal role, you will oversee all aspects of restaurant operations, ensuring exceptional customer service, efficient food production, and a welcoming atmosphere. Your leadership will drive team performance, uphold food safety standards, and manage daily operations with enthusiasm and precision. This is an exciting opportunity for a passionate hospitality professional eager to make a lasting impact in a fast-paced, customer-focused environment.

Essential Duties

·Responsible for restaurant sales, timing, controls and operations during assigned shifts, including all activities related to opening and closing restaurant

·Direct efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines

·Motivate and direct team members and Shift Coordinators to exceed Guest expectations with fast and friendly service in clean surroundings

·Complete checklists and procedures for cash reporting, inventory and labor control, timekeeping and operations during shift

·Supervise and train Team Members and Team Leads on team stations, products, processes and policies

·Follow cash control/security procedures, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results

·Assist with implementing and executing marketing and fundraising initiatives

·Delegate in a way that encourages teamwork during shift to ensure that the restaurant operations comply with Company standards

·Enforce / Comply with the requirements of government regulations, labor laws, food safety, operations and Miller Management/BKC policies and procedures relating to all activities in the Restaurant

·Collaborate with team members with identifying violations of safety, sanitation, security, and other company policies and providing necessary training and/or disciplinary action in accordance with the company's progressive disciplinary policy

·As part of the restaurant management team, participate in recruiting, hiring, training and retaining effective team talent

·In collaboration with management team, make decisions or recommendations on the discipline and/or termination of team members

·Maintain and submit accurate records and receipts for purchases, bank deposits, repairs and service requests

·Perform daily data entry and management of online POS, timekeeping, applicant and employee tracking databases

·Ensure timely completion of all assigned/required training and certifications, i.e. Priority, Foundation and Regional Training, SafeServ Certification, etc.

·Prompt and regular attendance for assigned shifts, meetings and training

·Other duties as assigned

Qualifications

·3+ years of fast food / quick service restaurant management experience

·Ability to recognize and solve routine problems

·Effective customer service and general math skills

·Upbeat, positive attitude with great ability to make quick, smart business decisions

·Ability to work long and/or irregular shifts, including extra shifts, nights, weekends and holidays, as needed, for proper functioning of the restaurant

·Proficiency with restaurant technology, company email and online ordering systems

·Prior experience with SICOM POS and SEMS4 and Talent Reef a plus!

·High School diploma or equivalent

·Reliable transportation and willingness to travel

·Valid driver's license and acceptable motor vehicle record

·Ability to successfully pass a drug and background screening

·Demonstrated English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension

·Must be at least 18 years of age

Physical Demands (list is not all inclusive)

·Stand for up to 8 hours during a shift and able to lift 30 to 50 pounds

·Requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists

·Prolonged periods of standing, walking, bending and stooping

·Kneel, stoop or crouch

·Work with required chemicals

·Occasional need to climb ladders, either inside or outside the restaurant

·Use of hands and fingers to reach, grip, grasp, and twist

Work Environment

·Regularly work in a fast-paced, ever changing environment

·Ability to manage multiple tasks

·Ability to read and understand verbal and written instruction on an ongoing basis

·Interest and willingness to serve the public in a positive manner

·While performing the duties of the job, frequently works near moving technical parts

·Frequently exposed to wet and/or humid conditions

·Exposure to equipment, chemicals and materials

·Daily exposure to sharp utensils and slicers

·Work schedule may vary from week to week and may include nights, weekends and holidays to ensure operational execution

·Attendance is required at all mandatory management meetings and training classes

Compensation

Wages are commensurate with experience. Additionally, we offer a competitive benefits package including paid vacation. Successful employees have a high degree of potential for advancement.

Job Type: Full-time

Pay: $24.50

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• 3-5 years of General Manager experience in a restaurant or retail setting
• Excellent customer service skills
• Must be able to perform under pressure in a high-volume setting
• Must have reliable vehicle and valid driver's license
• Must be at least 18 years of age & authorized to work in the US
• ServSafe certification preferred

License/Certification:

• driver's license (Required)

Join us as our General Manager and lead our team towards delivering memorable dining experiences! We value energetic leaders who are passionate about hospitality, dedicated to excellence in food service management, and eager to inspire their teams every day. This paid position offers an exciting platform for growth within the vibrant world of food industry management.

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Work Location: In person