General Manager (Charleys Cheesesteak)

Key Responsibilities:

1. Operations Management:
2. • Oversee daily operations to ensure the store runs efficiently.
   • Ensure the business meets financial goals and standards for profitability.
   • Manage inventory levels, ordering, and control stock to minimize waste.
3. Team Leadership:
4. • Hire, train, and manage staff including shift supervisors, cooks, and service team members.
   • Foster a positive work environment that motivates employees to perform at their best.
   • Provide coaching and feedback to employees to improve performance and customer service.
5. Customer Service:
6. • Ensure excellent customer service standards are maintained at all times.
   • Address customer complaints and ensure resolution in a timely manner.
   • Implement customer engagement strategies to increase satisfaction and loyalty.
7. Financial Management:
8. • Manage the location’s budget and finances.
   • Monitor sales, revenue, and expenditures to ensure profitability.
   • Approve payroll and oversee the financial reporting process.
9. Marketing and Promotions:
10. • Collaborate with the marketing team to plan and execute local promotions and campaigns.
    • Monitor competitors and trends to keep the business competitive.
    • Build relationships with local businesses and organizations to expand customer base.
11. Health and Safety Compliance:
12. • Ensure the store complies with health and safety regulations.
    • Conduct regular checks on food safety, cleanliness, and operational procedures.
13. Reporting and Communication:
14. • Prepare regular reports on performance, including sales, employee performance, and customer feedback.
    • Maintain clear communication with corporate or regional managers regarding goals and challenges.
15. Problem-Solving:
16. • Quickly and effectively solve operational issues, customer complaints, or employee concerns.
    • Implement new processes to improve efficiency, cost savings, and employee engagement.

Requirements

Required Skills and Qualifications:

• Proven experience as a General Manager or in a leadership role in the food service or retail industry.
• Strong leadership skills with the ability to manage and motivate a team.
• Exceptional communication and interpersonal skills.
• Ability to handle a fast-paced environment and work under pressure.
• Excellent organizational and multitasking abilities.
• Strong financial acumen and experience with budgeting, forecasting, and financial reporting.
• Knowledge of health, safety, and food handling standards.
• A customer-focused mindset.