General manager

Major Duties & Responsibilities:

The GM is responsible for driving sales, growth and managing a team of senior service technicians within a customer focused boiler, parts, service, and rentals environment. Working through their team and in collaboration with the company's New Equipment Sales, Human Resources and Finance, the GM is responsible for maintaining a safety-first culture, fostering employee engagement and satisfaction, meeting financial and operating objectives, ensuring a high level of customer satisfaction, and driving profitable growth and expansion in the region. To accomplish this, they:

*    Re-enforce a safety-first mindset and ensure regulatory compliance.
*    Monitor staff performance, oversee employee goal and objective setting. Conduct mid-year and year end performance reviews.
*    Assist staff in overcoming obstacles to accomplishment of work objectives.
*    Drive initiatives and a culture that delivers field service quality, Service Technician engagement, sales, and gross margins.
*    Focus on the retention and development of customers and employees in the region. Working with the Director Technical Services, trains service technicians in coiled tube boiler maintenance, service, and new unit quotation support.
*    Determine staffing requirements, hire and train new staff in support of the annually approved operating plan and the overarching strategic growth plan.
*    Continuously engage with customers to prospect, advance, and close new business as well as grow the number of clients for both Parts & Service and new boilers. Meet or exceed sales targets for Parts & Service, Rentals, and new Boiler sales.
*    Continuously evaluate current business processes and systems for improvement opportunities. Ensure appropriate KPI's are in place and that they are aligned with employee goals and objectives.
*    Review operational performance data (e.g., safety, quality, quotation backlog, order activity, order fulfillment against customer commitment) to monitor and measure productivity, goal progress, and work activity.
*    Participate in employer monthly performance operating rhythm and prepare to provide variance analysis for the region as well as gap closure remedies relating to operational and financial measures.
*    Meet annual operational and financial goals and objectives for the Business Unit.
*    Other duties as assigned by the Vice President & GM North American Service.

Benefits:

*    401(k)
*    Dental insurance
*    Employee assistance program
*    Health insurance
*    Life insurance
*    Paid time off
*    Vision insurance

Company Overview:

The Company provides best-in-class parts and 24/7 service support delivered via highly trained technicians and manages a fleet of unique rental equipment to serve temporary or emergency needs. The product portfolio is primarily used for industrial, commercial and institutional applications across North America. The company is a leading manufacturer of coiled tube steam, hot water and thermal fluid boilers and related equipment. With its comprehensive product and service offering, The company functions as a one-stop shop for all its customers' most complex steam and heating requirements.

The Company operates from its head office in Aurora, ON and maintains sales and service operations in Apache Junction, AZ, Cincinnati, OH, Greensboro, NC, Hartford, CT, Louisville, KY, Jacksonville, FL, Las Vegas, NV, Orlando, FL, Ottawa, ON and Sioux City, IA.

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Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company's success is based on your success. When you work with us, you are never 'just a number'. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium.

Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.