General Manager Colerain Township

General Manager – Dispensary

Reports To: Regional Director of Retail Operations / Ownership

Location: The Garden Dispensary

Employment Type: Full-Time, Exempt Salaried Position

Position Summary

The General Manager is responsible for the overall leadership, compliance, operational execution,

financial performance, and team development of a licensed Ohio cannabis dispensary. This position

serves as the senior leader of the dispensary and is accountable for driving sales growth, delivering

exceptional customer experiences, maintaining regulatory compliance, and developing a high-performing

team culture.

The General Manager oversees all aspects of daily operations, including staffing, inventory management,

financial controls, customer service, facility maintenance, security, and compliance with Ohio Division of

Cannabis Control (DCC) regulations. The role requires a strategic leader who can balance operational

excellence with employee development while achieving company performance goals.

Essential Duties & Responsibilities

Leadership & Team Development

Provide leadership and direction for all dispensary employees, including Assistant General

Managers, Inventory Managers, Supervisors, Receptionists, and Dispensary Agents.

Recruit, hire, onboard, train, coach, and develop team members to support operational success

and succession planning.

Conduct regular performance evaluations, coaching conversations, and corrective action

processes when necessary.

Foster a culture of accountability, teamwork, customer service excellence, and continuous

improvement.

Lead weekly management meetings, team huddles, and ongoing employee development

initiatives.

Create and execute development plans for emerging leaders within the organization.

Promote employee engagement, retention, recognition, and professional growth opportunities.

Resolve employee concerns and workplace conflicts professionally and consistently.

Operations Management

Direct all daily dispensary operations to ensure efficient and compliant workflows.

Establish staffing plans and schedules that align with business demands while maintaining labor

budget targets.

Monitor store performance and implement operational improvements to increase productivity and

customer satisfaction.

Ensure all technology systems, including POS, inventory management, surveillance, and

scheduling platforms, function properly.

Maintain company standards for cleanliness, merchandising, organization, and facility

appearance.

Oversee drive-thru operations, curbside services, online order fulfillment, and in-store customer

flow.

Manage vendor relationships and coordinate facility repairs, maintenance, and operational

services.

Compliance & Regulatory Oversight

Ensure full compliance with all Ohio Division of Cannabis Control (DCC) regulations, Ohio

Administrative Code requirements, and company policies.

Maintain inspection readiness and serve as the primary point of contact during regulatory audits

and inspections.

Monitor changes in state regulations and implement operational updates as required.

Ensure proper execution of customer verification, product dispensing, record retention, and

reporting requirements.

Oversee security procedures, access controls, surveillance systems, incident reporting, and

emergency response protocols.

Verify all required state, local, and company audits are completed accurately and on schedule.

Ensure all employees maintain required licensing, certifications, and continuing education

requirements.

Inventory & Product Management

Maintain oversight of all inventory management processes, including receiving, storage, transfers,

cycle counts, and audits.

Ensure inventory discrepancies are investigated, documented, and resolved promptly.

Oversee quarantine inventory procedures and product destruction processes in accordance with

state regulations.

Ensure accurate inventory reconciliation between METRC, POS systems, and physical inventory.

Monitor product assortment, stock levels, and ordering practices to maximize sales opportunities

and minimize out-of-stock conditions.

Review inventory reports and partner with purchasing teams to optimize product availability and

category performance.

Financial Management & Profitability

Manage dispensary financial performance and accountability for revenue growth, profitability,

labor management, and operational expenses.

Analyze sales trends, labor metrics, and financial reports to identify opportunities for

improvement.

Develop action plans to achieve company sales goals and operational targets.

Oversee cash handling procedures, daily deposits, reconciliations, and financial controls.

Investigate cash variances and implement corrective actions when necessary.

Ensure pricing accuracy, promotional execution, and inventory valuation standards are

maintained.

Participate in monthly business reviews and forecasting activities.

Customer Experience & Sales Performance

Create and maintain a customer-focused culture centered on service, education, and product

knowledge.

Ensure every customer receives a welcoming, professional, and compliant experience.

Monitor customer feedback, online reviews, and satisfaction metrics to identify opportunities for

improvement.

Lead initiatives to improve Average Order Value (AOV), Units Per Transaction (UPT), loyalty

participation, and customer retention.

Support marketing initiatives, promotional campaigns, community outreach, and brand awareness

efforts.

Resolve escalated customer concerns promptly and professionally.

Facility & Asset Management

Maintain a safe, secure, and professional facility environment.

Conduct regular facility inspections to identify maintenance, safety, or security concerns.

Coordinate repairs, preventative maintenance, and vendor services.

Ensure emergency preparedness plans and security procedures remain current and effective.

Protect company assets through strong operational controls and accountability measures.

Performance Accountability

The General Manager is responsible for achieving company-established performance goals, including

but not limited to:

Financial Performance

Revenue Growth

Gross Profit

Labor Percentage

Expense Control

Sales Performance

Average Order Value (AOV)

Units Per Transaction (UPT)

Loyalty Enrollment

Customer Retention

Operational Excellence

Inventory Accuracy

Audit Readiness

Compliance Scores

Delivery and Fulfillment Standards

Team Development

Employee Retention

Training Completion Rates

Internal Promotions

Leadership Development

Customer Experience

Customer Satisfaction Scores

Online Review Ratings

Secret Shopper Performance

Service Standards Compliance

Leadership Competencies

Successful candidates will demonstrate:

Strategic Thinking

Leadership & Team Development

Effective Communication

Accountability & Ownership

Operational Excellence

Customer Focus

Compliance Mindset

Problem Solving & Decision Making

Change Management

Financial Acumen

Conflict Resolution

Time Management & Organization

Qualifications

Required

Must be at least 21 years of age.

Must possess or be eligible to obtain a Dispensary Employee License through the Ohio Division

of Cannabis Control.

Minimum of 5 years of retail, hospitality, pharmacy, or related management experience.

Minimum of 3 years leading teams of 20 or more employees.

Experience managing labor budgets, payroll, scheduling, and financial performance.

Strong leadership, communication, and organizational skills.

Ability to analyze reports and utilize data to drive business decisions.

Ability to pass required state and federal background checks.

Preferred

Cannabis industry management experience.

Multi-unit retail management experience.

Experience with METRC and Dutchie POS systems.

Experience managing inventory audits and compliance programs.

Experience opening new retail locations or leading high-growth operations.

Physical Requirements

Ability to stand and walk for extended periods.

Ability to lift and carry up to 30 pounds occasionally.

Ability to bend, reach, and move throughout the facility.

Ability to work evenings, weekends, holidays, and extended hours as business needs require.

Schedule & Compensation

Full-Time, Exempt Position, Evenings, Weekends and Holidays

Competitive Salary Based on Experience

Performance-Based Bonus Eligibility

Health, Dental, Vision, and Additional Benefits (where applicable)

Paid Time Off and Company Holidays

Professional Development Opportunities

Acknowledgment

This job description is intended to outline the primary responsibilities and qualifications associated with

this position. Duties and responsibilities may be modified at the discretion of the company to meet

operational and regulatory requirements.

The General Manager is expected to uphold all company policies and maintain compliance with all

applicable Ohio Division of Cannabis Control regulations and company operating

Schedule & Compensation:

Full-time, salaried position

Compensation:

Must complete the required DCC-compliant onboarding and annual continuing education training.