General Manager

We are searching for a General Manager to oversee all aspects of branch operations in our new Columbia market. This is a blank canvas with no team, no installs, and no local presence yet. The GM will build and lead a team of residential HVAC & electrical professionals, develop strategic business plans, ensure operational efficiency, and uphold high standards of customer service and compliance. You will own the P&L, write the playbook, and lead from the front from day one.

• Oversee daily operations of the Jetson Columbia branch including scheduling, installations, service calls, quality control, and safety compliance
• Build and lead a high-performing team of HVAC technicians, electricians, project coordinators, and administrative staff from the ground up
• Be on the ground every day leading from the front, upholding Jetson culture, and ensuring we are attracting and hiring top players who exemplify Jetson values
• Lead, mentor, and develop your field force of technicians and staff to deliver the best customer experience in the business
• Manage vendor and subcontractor relationships, holding partners accountable to quality and performance expectations
• Establish local partnerships with utilities, contractors, and community organizations to drive brand awareness and customer acquisition
• Gather market insights and manage local regulatory, permitting, and compliance matters including Maryland contractor licensing requirements
• Work closely with HQ teams across Sales, Marketing, Supply Chain, Product, Engineering, and Customer Success to improve products, enhance customer experiences, and align on strategic goals
• Use data and KPIs to drive continuous improvement and align with corporate goals
• Provide regular financial and operational reports to the executive team

• Maryland MHIC Contractor License or demonstrated eligibility and commitment to obtain it. The GM serves as the Responsible Managing Employee for our Columbia operation and this is a legal requirement to operate in Maryland. 
• Direct experience leading a field force of technicians, installers, or skilled trades workers in a home services or field service environment
• Entrepreneurial mindset with experience running a business or division with full P&L responsibility
• Proven track record of building and developing high-performing teams from scratch including recruiting, onboarding, coaching, and holding people accountable
• Modern leadership and team management skills with a demonstrated track record of success
• Exceptional problem-solving, decision-making, and communication skills
• Proficiency in business software, CRM systems, and Google Workspace
• Experience with modern tools including AI to automate and improve daily operations
• Background in HVAC, electrical, plumbing, or adjacent residential home improvement (preferred)
• Maryland HVACR Master Contractor License, Maryland Statewide Master Electrician License, or Howard and Anne Arundel County electrician license — candidates holding any of these are a significant differentiator for how quickly we can expand our serviceable area (preferred)
• Bachelor's degree in Business Administration, Engineering, or a related field preferred but not required
• Valid driver's license and ability to travel within the service area
• Follows OSHA Electrical Standard
• Follows the Occupational Safety and Health Administration's (OSHA) Lockout/Tagout (LOTO) standard

Job Type: Full-time, Permanent

Pay: $140,000 - $165,000 per annum

Benefits:

Health Insurance premium 85% paid by Jetson

Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson

Parental Leave Top Up

Education Support

Equity

401k program

Work Location: In person - Columbia, MD