General Manager (Condominium HOA Management)

Lead the operations of Toscana at Desert Ridge, a premier luxury condominium community in North Phoenix renowned for its resort-style amenities, guard-gated security, and exceptional location overlooking the Wildfire Golf Course. As General Manager, you will oversee the Association's daily operations, financial performance, and property maintenance while implementing Board-approved policies to ensure an outstanding living experience for residents. Located just steps from world-class shopping, dining, and entertainment, Toscana offers the opportunity to manage one of the area's most distinguished communities.

Position Summary:

At the direction of the Board of Directors implement approved policies and procedures necessary for the general administration of the Toscana at Desert Ridge Condominium Association.  The General Manager is responsible for overall community operations including financial and the physical plant.

Position Responsibilities:

• Manage daily operations including but not limited to: Association financial administration, community safety and well-being, insurance coverage, general administration, resident relations, owner communications, general repairs, engineering, facility management, lifestyle to include the health and wellness department, IT, and other responsibilities as directed by the Board.
• Delegate specific HOA functions to applicable personnel and staff.
• Ensure compliance with applicable State and Federal association management laws.
• Develop and maintain a working relationship with the BOD, City, Committees, and other entities as directed by the Board of Directors.
• Ensures that has a long-range strategic plan and forecast which achieve the mission, vision and goals as established by the Board of Directors and provide timely updates to the Board regarding strategic plan progress.
• Oversight of key personnel responsible for supervising and directing activities of all independent contractors.
• Oversight of key personnel responsible for concierge/resident services and communication of those services to residents.
• Oversight of key personnel responsible for compliance inspections and enforcement of the governing documents.
• Daily monitoring and supervision of compliance with established contractual obligations and community policies and procedures.
• Establish and maintain positive and productive work environment for all onsite staff.
• In conjunction with the Board of Directors and applicable committees, establish, draft, execute, and supervise community annual operating and reserve budgets; manage capital improvements; review monthly financial statements, monitor community accounts payable, delinquent accounts, oversight of all vendor invoices for payment and reserve expenditures.
• In conjunction with the Board of Directors and applicable committees provide general oversight and implementation of the financial strategy including, but not limited to, assessment collections, delinquencies, budget administration, reserve funding, and capital improvements.
• In conjunction with the Board, direct contract administration services, including but not limited to, securing competitive contract bids, presenting comparative bid reviews, provide input for the Board of Directors regarding bid proposals. Supervise and ensure compliance of all executed contract terms and conditions. Oversee community and contractor liability insurance requirements.
• Oversight of inspections and preventative maintenance schedules of all common elements.
• Act as the liaison to legal counsel for all legal matters relating to the Association.
• Foster positive resident relations.
• Responsible for establishing communication plans to residents utilizing e-blasts, texts, website updates, newsletters, and any other applicable manner of communication.  
• Oversight of the management of all applicable personnel, recruiting, training, mentoring and evaluations.
• Delegate daily functions to appropriate staff.
• Conduct regular staff meetings to communicate and coordinate management activities.
• Review incident reports and respond accordingly.
• Assist the Board in conducting Board meetings. Oversight of the preparation of board packages.      
• Oversight of proper notification of meetings to owners.
• Maintains accurate and current association records.
• Performs other duties as directed by Board of Directors.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management:  the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to supervise staff effectively and delegate job duties as necessary.
• Customer Service: A strong emphasis on problem-solving, seeking harmony and defusing conflict.
• Commitment to achieving association values and goals. 

Minimum Requirements:

• Extensive Planned Condominium Management experience encompassing all of the following, but not limited to:
  • Thorough knowledge of the HOA Management industry.
  • Strong accounting and financial experience within the HOA industry.
  • In-depth knowledge of budgets, financial administration along with HR experience.
  • Contract administration.
  • Meeting facilitation with boards of directors and/or business partners.

• Valid driver’s license.
• CAAM Designation, PCAM Designation, LSM Designation or equivalent preferred.

Reporting Directly to This Position:

• Community Manager
• Senior Building Engineer

Physical Demands & Work Environment

• Walking and moving throughout the community common areas and facilities.
• Sitting and standing for moderate periods of time.
• Sitting at workstation utilizing a computer in an office setting.