General Manager - Convenience Store (Cromer Rd)

POSITION TITLE: CONVENIENCE STORE GENERAL MANAGER 

DEPARTMENT: EXPRESS LANE / PITT STOP SOUTH CAROLINA  

REPORTS TO: DISTRICT MANAGER 

FLSA: EXEMPT / SALARY 

POSITION SUMMARY: 

As a Convenience Store General Manager, you will have the opportunity to create and maintain an exceptional store experience for your guests. This is a salaried/exempt position and typically reports to the District Manager.  The Convenience Store Manager will oversee a retail location’s staff and activities to achieve a profitable store location.  The Store Manager will be responsible for the day to day running of the store including stock control, overheads, staff, gross profit, and reporting.  

DUTIES/RESPONSIBILITIES:  

• Staff management: interview, selection, and training of all staff for the retail location.    

• Organizes and oversees the schedules and work of staff.  

• Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies.  

• Ensure store standards are consistently improved in terms of housekeeping, merchandising, presentation, and service.  

• Holds regular communication meetings with staff to ensure all plans are carried out.  

• Addresses customer needs and resolves issues, ensuring positive and long-term customer relationships.  

• Ensures inventory data is correct by performing spot inventory counts and checks.  

• Collaborates with regional managers to develop, coordinate, and identify cost-effective advertising and hiring strategies.   

• Ensures that the store always looks clean and inviting.   

• Achieve Gross Profit Margin, Net Margin and Sales Targets as agreed with District Managers  

• Performs other related duties as assigned.  

ESSENTIAL SKILLS, EXPERIENCE, AND EDUCATION REQUIREMENTS: 

• Must be at least eighteen (18) years of age. 

• Excellent verbal and written communication skills   

• Strong leadership and management skills with ability to motivate staff.  

• Experience working to targets, KPI’s and measurements.  

• Understanding of P&L and financials  

• Excellent customer service abilities and positive attitude  

• Flexible and open schedule  

• High School/GED required.  

• Customer service experience required.   

• Retail management experience highly preferred   

• Ability to work flexible hours including days, evenings, weekends and holidays to meet the needs of the business. 

• Intermediate knowledge of Microsoft Office, including Teams, Excel and Outlook 

• Frequent standing for long periods of time  

• Must be able to lift 25-50 pounds at times.