Job Description - General Manager

Job Title: General Manager (GM) Reports to: Director of Operations Employment Type: Full-Time / Exempt Eligible for Tips: No

About Olive & Finch Collective

Olive & Finch Collective is a Denver-based hospitality group committed to fresh, chef-driven meals, exceptional guest experiences, and a people-first culture. Since opening in 2013, our growing portfolio now includes restaurants, neighborhood cafés, a full-service bakeshop, a robust catering and events division, retail and grab-and-go operations, and multiple locations at Denver International Airport. At Olive & Finch, we believe in inclusive leadership, sustainable growth, and nourishing both our guests and our teams.

Position Summary

The General Manager (GM) is the senior leader responsible for the overall performance and success of the restaurant. This exempt, non-tip-eligible role oversees all aspects of operations, including FOH and BOH leadership, financial performance, staffing, facilities management, and guest experience. The GM directly manages the complete team and operation, ensuring brand standards are upheld across service, quality, and hospitality. As the primary driver of business results, the GM is accountable for inventory management, cost controls, staffing strategies, and maintaining an exceptional workplace culture.

Key Responsibilities

• Oversee all restaurant operations, including FOH, BOH, and leadership teams.
• Hire, train, and develop managers and hourly staff, fostering a culture of hospitality and accountability.
• Ensure food, beverage, and service consistently meet Olive & Finch brand standards.
• Manage financial performance, including P&L oversight, labor and food cost controls, and forecasting.
• Lead inventory management processes and ensure accuracy in ordering and usage tracking.
• Monitor facilities and equipment, ensuring functionality, cleanliness, and safety.
• Uphold health, sanitation, and safety standards across FOH and BOH.
• Partner with corporate leadership to execute company initiatives and provide feedback on opportunities.
• Serve as a role model for hospitality and guest service, handling escalated service recovery.
• Drive continuous improvement in systems, training, and operational efficiency.
• Represent Olive & Finch values in the community and with vendors.

Qualifications

• 4-6 years of progressive restaurant management experience required, with at least 2 years in a GM role.
• Proven ability to oversee FOH and BOH operations in a high-volume environment.
• Strong financial acumen with experience managing budgets, P&L, inventory, and labor costs.
• Skilled in leadership, training, and performance management at both staff and management levels.
• Excellent knowledge of hospitality standards, food safety, and compliance requirements.
• Strong organizational, communication, and problem-solving skills.
• Flexible availability including mornings, evenings, weekends, and holidays.

Competencies / Core Values

• Strategic and results-driven leader.
• Financially savvy and operationally disciplined.
• Inspires accountability and professionalism across teams.
• Upholds Olive & Finch brand standards with consistency and care.

Reporting Structure

Reports to the Director of Operations. Directly manages the team for Little Finch 16th.

Work Environment & Physical Requirements

This is a hands-on leadership role requiring extended periods of standing, walking, and active engagement with staff and guests in a high-volume restaurant environment. Must be able to bend, lift up to 50 lbs., and manage the demands of multi-shift operations. Flexible scheduling including mornings, evenings, weekends, and holidays is required.

Compensation & Benefits

• Salaried, exempt position (not tip-eligible).
• Comprehensive benefits package including meal discounts, paid time off, and opportunities for advancement.
• Bonus Eligible

EEO & At-Will Statement

Olive & Finch Collective is an Equal Opportunity Employer. Employment with Olive & Finch is at-will, meaning either the employee or the company may terminate employment at any time, with or without notice or cause. This job description is not an employment contract and may be updated as business needs evolve.