General Manager

General Manager (GM) LaMar's Donuts and Coffee Kansas City, MO

LaMar's Donuts and Coffee is a fast luxe hospitality brand built on heritage craftsmanship and modern execution. We produce made from scratch gourmet artisan donuts, handcrafted espresso beverages, and premium coffee and tea programs across all dayparts. We combine culinary excellence, disciplined systems, and elite leadership standards. As we scale across Missouri and nationally, we are seeking high performance leaders who lead from the front.

Position Summary

The General Manager (GM) is the senior on site executive leader responsible for total store performance, financial results, team culture, brand execution, and strict adherence to company SOPs and KPIs. This is a high accountability, high performance leadership role requiring:

• Open availability (including overnight/graveyard shifts)
• Early morning production leadership (3:00 AM 5:00 AM start times)
• Weekends, (Saturday and Sunday) holidays, and extended hours (55 60+ hours/week as needed)

The GM leads on the floor, in production, and in service—not from the office.

Compensation (Colorado Pay Transparency)

Base Salary: $50,000 to $85,000 annually (depending on experience and performance history)

+5% salary for employees who:

• Speak English AND at least one additional language (besides Spanish, see below)
• Are approved by management as actively using bilingual skills in the workplace
• Applies to all hours worked (not just service time)

+10% salary for employees who:

• Speak English AND Spanish
• Are approved by management as actively using bilingual skills in the workplace
• Applies to all hours worked (not just service time)

Benefits may include:

• Health, dental, vision, life and supplemental insurance (if applicable)
• Paid Time Off (PTO) and sick leave
• Leadership development and advancement pathway and unlimited opportunity

Core Responsibilities

Operational Excellence and Compliance

Enforce all LaMar's Standard Operating Procedures (SOPs) without deviation

Ensure compliance with:

• OSHA workplace safety standards
• Missouri Wage and Hour laws

Maintain required certifications (ServSafe Manager, Food Handlers Card)

Oversee:

• Made from scratch production
• Espresso calibration and beverage quality
• Inventory, ordering, and par levels
• Waste control systems
• Opening/closing execution

Conduct audits and implement corrective actions

Financial and KPI Accountability

Full ownership of store level financial performance:

• Sales growth (daily, weekly, monthly)
• Labor cost % and scheduling efficiency
• Food and beverage cost controls
• Prime cost (COGS + labor)
• EBITDA contribution
• Guest satisfaction and mystery shop scores
• Health inspection performance
• Employee retention

Must be able to:

• Interpret PandLs
• Manage budgets and forecasting
• Drive revenue and profitability initiatives

Leadership and Culture

Hire, train, and develop high performing teams

Lead Assistant Managers, Shift Leaders, Bakers, and Baristas

Maintain a culture of urgency, accountability, and respect

Execute progressive discipline and documentation

Ensure compliance with Missouri employment laws

Build a bench of promotable leaders

Scheduling and Availability Requirements

Open availability required

Must work:

• Overnight/graveyard shifts
• Early mornings (3:00 AM 5:00 AM starts)
• Weekends and holidays

Extended hours required during peak periods

Must be physically present and leading in store operations

Physical and Work Environment Requirements

Stand/walk 8 12+ hours per shift

Lift 50+ lbs regularly

Work in high temperature kitchen environments

Safely operate commercial kitchen equipment

Handle high volume, high stress operations with composure

Conduct and Professional Standards

Demonstrate integrity, accountability, and strong moral character

Maintain a zero tolerance policy for harassment or discrimination

Uphold confidentiality of company and employee information

Maintain clean, professional appearance aligned with brand standards

Represent LaMar's positively in the community

Qualifications Required

5+ years restaurant or hospitality management experience

2+ years as a General Manager in a high volume concept

Strong PandL and financial management experience

Experience managing or scaling from less than $1M in some locations toward $2M+ annual revenue locations

ServSafe Manager Certification (or ability to obtain quickly)

Food Handlers Card (required)

Experience with POS, inventory, and labor scheduling systems

High School Diploma or GED

Preferred

Coffee, bakery, fast casual, or artisan production experience

Multi unit leadership exposure

Proven track record of turning around or scaling store performance

FLSA Classification

This position is classified as Exempt Executive under:

Fair Labor Standards Act (FLSA)

The role meets exemption criteria including:

• Managing a recognized department/business unit
• Directing at least two full time employees
• Authority or influence over hiring/firing decisions
• Exercising independent judgment and discretion

Ideal Candidate Profile

We are seeking a leader who:

• Has a relentless work ethic
• Takes full ownership of results
• Thrives in early morning and production driven environments
• Leads from the front, not from the office
• Holds themselves and their team to elite standards
• Treats the store like their own business
• Protects the brand at all costs

Equal Opportunity and Pay Equity Statement

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.