General Manager

# Chick-fil-A Careers and Jobs

## General Manager Location: East Greenwich, RI Type: Full-time Pay: $22.00 - $30.00 per hour

At Chick-fil-A, the General Manager role is more than just a job at a Fast Food joint, its an opportunity. In addition to working directly for an Independent Operator, Leaders gain life experience that goes far beyond serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary. We are seeking a General Manager to be a part of our rewarding team. Applicants must be hard-working, fast-moving, responsible, and quick-thinking. They should also exhibit the ability to go the extra mile and make personal connections with every guest.

### Responsibilities

• Responsible for the Operations of the Restaurant.
• Responsible for ensuring Managers complete the Repair/Maintenance, cleanliness, presentation and insurance/liability claims of all "Customer Areas"-Parking Lot, Dining Room, Drive-Thru, Kitchen and Bathrooms.
• Regularly ensure team members are sweeping the parking lot and all areas.
• Swiftly cleaning anything in need appropriately.
• Ensuring all items in restrooms are fully functional and clean.
• Ensuring all Dining Room items (tables, chairs, condiment counter, trash bins) are fully functional and clean.
• Ensuring all foyers are clean and fully-functional.
• Responsible for ensuring Drive Thru Manager coaches the behaviors (attentiveness, courtesy, speed and accuracy) of all team members hosting or on register. Those behaviors include:
• Hustle that creates a surprisingly fast Speed of Service (Be Quick; Dont hurry).
• Encourages team to push speed and accuracy simultaneously.
• Execution of systems that ensure a refreshingly clean environment.
• Delivering Chick-fil-As Recipe for Service.
• Coach team members in the CORE 4 and how to prioritize the different tasks required of them.
• Cash management best practices.
• Ensuring all FOH Managers are coaching the behaviors of all Trainers and Team Members who work the Dining Room.
• Ensuring second mile service behaviors are being executed.
• Table touch ins (refreshing beverages and clearing trays).
• Responsible for Kitchen manager is following Chick-fil-A procedures, food safety is top of mind, and speed of service is below 3:00.
• Handling customer questions/comments: being able to listen to customer comments, apologize and ask the appropriate follow up questions, solve the customers problems, and thank the customer for the contact-with a genuine, gracious manner.
• Ensure Hospitality manager and Kitchen manager daily assign the hospitality and kitchen crew to positions, weekly schedule the best hospitality team members to available hours, and monthly either plan a team-building activity or present the hospitality team members with a token of thanks for work well done.

### Requirements

• Must have open availability.
• Must have 5+ years of recent General Manager restaurant experience.
• Able to analyze the factors which drive a profit and loss statement.
• Ability to lift up to 50lbs and stand for up to 10 hours at a time.
• Must have a Valid drivers license and reliable transportation.
• Serv Safe Certified (Preferred).
• Must be 18 years or older.
• Ability to work in a fast-paced environment.
• Must be able to meet the physical demands of the position, which includes, but is not limited to, standing for up to 10 hours and lifting up to 40 lbs.

### Benefits

• Sundays off!
• Paid Vacation
• Health Insurance
• Gym Membership
• Bonuses
• Free Food
• Access to a large variety of discounts through Chick-fil-A partnerships
• College tuition discounts and scholarship opportunities
• Supplemental pay
• Bonus pay
• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Paid training
• Employee discount
• Referral program

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Chick-fil-A - East Greenwich FSA 1225 Division St, East Greenwich, RI, 02818

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This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operators restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.