General Manager

A Choice Hotels General Manager (GM) leads daily operations to maximize profitability, ensure high guest satisfaction, and maintain brand standards, often taking a "hands-on" approach. Key responsibilities include managing staff, revenue generation, financial reporting, and community engagement.

Key Responsibilities

• Operational Leadership: Manage day-to-day operations of front desk, housekeeping, maintenance, and breakfast, ensuring compliance with brand quality standards.
• Financial Management: Maximize revenue, occupancy, and ADR (Average Daily Rate) through effective revenue management, budgeting, and cost control.
• Guest Experience: Resolve guest issues promptly and enhance the hotel's online reputation.
• Team Management: Recruit, train, coach, and supervise staff to foster a motivated, service-oriented team.
• Marketing & Sales: Coordinate local sales efforts and maintain strong community ties to boost bookings.

Typical Qualifications

• Experience: Proven experience in hotel management, often with a minimum of 2–5 years required in a supervisory role (franchise or select-service experience preferred).
• Leadership: Strong, hands-on leadership skills with the ability to build and develop teams.
• Technical Skills: Proficiency in property management systems (PMS), Microsoft Office, and revenue management systems.
• Education: A four-year college degree is often preferred but not always required.

Physical and Scheduling Demands

• Must be able to work flexible hours, including weekends, evenings, and holidays, and be available for emergencies.
• Ability to stand for long periods and handle high-stress situations calmly.

We are at an exciting intersection of the travel, hospitality, and franchising sectors, fueled by the power of technology. As such, Choice is a great place to kick-start your career, offering a wide range of corporate and technological career areas, accompanied by robust development offerings to help you forge your career path and Make it your Choice. Are you a software engineer looking for cutting-edge IT opportunities? A hard worker and an innovator with an interest in the hospitality sector? A creative type looking for the chance to make an impact?

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