General Manager

A Choice Hotels General Manager (GM) leads daily operations to maximize profitability, ensure high guest satisfaction, and maintain brand standards, often taking a "hands-on" approach. Key responsibilities include managing staff, revenue generation, financial reporting, and community engagement.

Key Responsibilities

• Operational Leadership: Manage day-to-day operations of front desk, housekeeping, maintenance, and breakfast, ensuring compliance with brand quality standards.
• Financial Management: Maximize revenue, occupancy, and ADR (Average Daily Rate) through effective revenue management, budgeting, and cost control.
• Guest Experience: Resolve guest issues promptly and enhance the hotel's online reputation.
• Team Management: Recruit, train, coach, and supervise staff to foster a motivated, service-oriented team.
• Marketing & Sales: Coordinate local sales efforts and maintain strong community ties to boost bookings.

Typical Qualifications

• Experience: Proven experience in hotel management, often with a minimum of 2–5 years required in a supervisory role (franchise or select-service experience preferred).
• Leadership: Strong, hands-on leadership skills with the ability to build and develop teams.
• Technical Skills: Proficiency in property management systems (PMS), Microsoft Office, and revenue management systems.
• Education: A four-year college degree is often preferred but not always required.

Physical and Scheduling Demands

• Must be able to work flexible hours, including weekends, evenings, and holidays, and be available for emergencies.
• Ability to stand for long periods and handle high-stress situations calmly.

We are at an exciting intersection of the travel, hospitality, and franchising sectors, fueled by the power of technology. As such, Choice is a great place to kick-start your career, offering a wide range of corporate and technological career areas, accompanied by robust development offerings to help you forge your career path and Make it your Choice. Are you a software engineer looking for cutting-edge IT opportunities? A hard worker and an innovator with an interest in the hospitality sector? A creative type looking for the chance to make an impact?

Salary

$40000.00 - $55000.00 per year

Benefits

Bonus pay, Flexible schedule, Paid time off, Health insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance, 401(k) matching, Employee discount, Paid training

Job Type

Full time

Schedule

8 hour shift, 10 hour shift, Weekend availability, Monday to Friday, On call, Holidays, Day shift, Night shift