Scratch Restaurants Group is actively recruiting for an outgoing and experienced fine diningGeneral Manager who is interested in taking on a new challenge. This dynamic role requires aleader with strong hospitality acumen, proven leadership experience in multi-revenue luxuryhospitality, and the ability to cultivate a positive team culture. This is a unique opportunity totake the reins of a multifaceted hospitality operation with serious potential for impact. Theideal candidates this role is ideal for a hands-on leader who thrives in a detail-orientedenvironment and is passionate about delivering refined yet approachable service.
Responsibilities include but are not limited to:- Lead all day-to-day operations of the venues
- Set and maintain elevated standards of service, professionalism to ensure exceptional guest experiences byexceeding guest expectations and demonstrating a genuine love for the art of hospitality.
- Assisting with guests correspondences and coordinating with Host/Matire D team to managing guestreservations pre- and post- arrival.
- Take full ownership of site performance and reputation by driving sales and ensuring seamless guest diningexperiences
- Monitor guest satisfaction metrics and resolve issues promptly with professionalism and care
- Collaborate with culinary leadership on menu execution, presentation, and overall guest experience
- Manage staff performance, attendance, and team engagement while fostering a positive, accountable, andbrand-aligned culture.
- Monitor budgeting activities, control costs, and analyze financial reports to meet business goals. Financialoversight and responsibility to increase sales and minimize costs, including beverage, supplies, utilities andlabor.
- Overseeing, auditing, and submitting finalized payroll and supporting documentation to the HR team in a timelyand accurate manner.
- Control and management of all FOH inventories, work with Operations team for efficient provisioning andpurchasing of supplies; supervise portion control and preparation to minimize waste.
- Work closely with the Corporate Event Coordinator to ensure all private events, off-site events, and communityevents are seamlessly executed
- Maintain professional restaurant image, including restaurant cleanliness/functionality, oversee and report anyrepair or building maintenance required
- Ensuring a safe, secure, and healthy restaurant by following sanitation standards and procedures; complyingwith health and legal regulations and maintaining security systems to reduce the risk of injury and accidents
- Candidate Qualifications:
- Proven experience in Michelin-rated or equivalent high-level restaurants with a deep understanding ofhospitality, guest engagement, and service standards
- Track record of managing complex, multi-venue operations with discretion and precision.
- Highly organized, financially fluent, and proficient in hospitality systems and technology.
- Experience independently leading, mentoring, and managing large, diverse teams across different departments
- Passion for Hospitality and the ability to provide thoughtful, accurate, and precise service while creating lastingmemories for our guests
- Displays technology capacity (phones, computers, apps, software, printers, wifi routers, music systems, securitysystems, etc).
- Strong food, beverage, and service knowledge aligned with elevated Michelin-starred dining standards.
- Have open full time availability to work nights and weekends, including Holidays from 1pm-Close. Overtime maybe required.
- Possess the legal ability to work with alcohol including valid all state/locally required alcohol certificationsWhat We Offer:Medical, Dental, Vision, 401K w/matching, FSA accounts, Pet Insurance, Dining discounts and more !
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Scratch Restaurants started when Chefs Phillip Frankland Lee and Margarita Kallas-Lee decided they wanted to put their personal spin on what a restaurant concept could be. Although each of their concepts are independent and unique from one another, the constant thread that ties all of Scratch Restaurants together is the dedication to the artisanal “from scratch” approach to hospitality. Currently featuring and expanding our Sushi|Bar and Pasta|Bar tasting menu concepts.