General Manager

POSITION DESCRIPTION
Title: General Manager
Status: Exempt
Created/Revised: September 2022

SUMMARY:
The General Manager oversees and assumes responsibility for various departments. The General Manager ensures the profitability of each department, such as estimators, services and parts, auto body technicians, painters, and maintenance technicians. The General Manager is responsible for constant adherence to company policies and procedures.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
• Forecasts goals and objectives for the department and strives to meet them.
• Assumes full responsibility for center profit and loss (P&L) management, including following cash control and security procedures, managing supply and materials costs, managing staffing, and facilitating materials and supply ordering and management.
• Provides leadership, management, and oversight to all center personnel, including hiring, training, developing, coaching, and promoting team members, as well as managing compensation and discipline.
• Prepares and administers an annual operating budget for the body shop.
• Ensures all personnel and team members understand all key performance indicators (KPI’s) and are given the proper training and support to meet or exceed all KPI’s consistently.
• Establishes and maintains good working relationships with insurance adjusters.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Gives fair estimates on costs and time required for bodywork.
• Follows up on Vendor service and performance.
• Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Checks quality of completed work.
• Handles customer complaints immediately with a great sense of urgency.
• Prepares final billing for completed repair orders.
• Controls accounts receivables for body repair work.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know etc. Provides necessary training.
• Ensures that proper safety equipment is available and being used properly.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors the maintenance of paint booths, frame straightening equipment, and other large, fixed assets to ensure long-term usage and value.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Attends managers' meetings.
• Maintains professional appearance.

QUALIFICATIONS:
• High School degree or equivalent experience required
• Bachelor’s Degree preferred but not required
• Valid Driver’s License
• Minimum of 3 years of management experience in the collision repair industry
• Excellent written and verbal communication skills
• Exceptional customer service skills

This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.