General Manager (Fashion Square)

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years.

As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia's Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team.

About the role

As one of the leading online fashion brands, Princess Polly Retail Stores are nothing short of exhilarating! We create world-class in-store customer experiences, build brand loyalty, host influencer events, and drive sales through client relationships. We are looking for a General Manager to lead a passionate, skilled and innovative team that is obsessed with making an outstanding impression on every person who walks through the door.

Our General Manager is an inspiring and nimble leader who is passionate about creating memorable customer and team experiences. They lead by example, not by explanation, and they know the culture and identity of their team will reflect their leadership. That's something they take seriously.

The best General Manager is authentic, autonomous and accountable. They're creative, collaborative critical thinkers who care more about getting it right than being right, and they're committed to building a healthy, sustainable and transparent workplace where their team can thrive.

What You'll Do

• Own the full performance of your store, setting the standard for customer experience, team culture and commercial results
• Lead, develop and empower a team of 5+, building future leaders and a crew that genuinely loves coming to work
• Turn feedback from your team and customers into clear action plans that keep the business improving
• Drive sales through client relationships, clienteling and unforgettable in-store moments
• Oversee inventory accuracy and stock flow using RFID, keeping the floor full, fresh and shoppable
• Manage scheduling, payroll and HR administration with precision and fairness
• Juggle multiple projects at once, staying calm, organized and solutions-focused in a fast-paced, high-growth environment

Who You Are

• A proven leader with 3+ years' experience managing a team of 5 or more
• A natural problem solver who troubleshoots quickly and thinks on your feet
• A motivated self-starter who doesn't wait to be told what to do
• A relationship builder who earns cooperation and gets results through collaboration
• An owner, through and through. If something isn't working, you fix it
• Experienced with RFID inventory management
• Familiar with Shopify POS (preferred), comfortable in Microsoft Office (preferred) experience a plus

What's In It For You

• The chance to shape the culture and identity of your store from the top
• Competitive salary, killer wardrobe perks and a team that celebrates individuality
• Real career growth as our retail fleet expands
• A fast-paced, creative environment where your ideas turn into action

Compensation Range

$95K-$105K annually

We offer a package that can only be described as best in class within the retail space today!

• Amazing Employee Discount Program (40%)
• Company Sponsored Medical (HMO & PPO Options), Dental, & Vision Plans
• Company Paid Life, Short Term Disability, Long Term Disability, & Employee Assistance Plans
• 401(k) Program (100% Match Up to 5% of Pay)
• Individual & Team Based Leadership Development Programs
• Positive Company Culture that Celebrates both Personal & Company Milestones
• 15 Vacation Days + 10 Sick Days + 10 Holidays
• Strong commitment to Diversity, Inclusion & Belonging strategy including leader training emphasizing inclusion to make team members feel seen, heard, represented, and supported as well as employee opportunity to join the Diversity and Inclusion Committee.

Aside from the amazing array of tangible benefits and perks, Princess Polly offers you the chance to make an impact on a fast growing, global business. You have the opportunity to pursue your passion and plan your own future as part of our team!

Princess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.

What are you waiting for? Come experience something different and amazing in the online fashion space!

#PrincessPolly #PursueYourPassion #PrincessPollyCareers