Budget Management, Catering Services, Communication Skills, Contract Management, Customer Relations, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Facilities Management, Food Safety, Food Services, Leadership, Maintain Compliance, Mentoring, Multitasking, Operational Improvement, Operational Strategy, Operations Management, Performance Tuning/Optimization, Profit & Loss Management, Regulations, Retail, Safety Compliance, Safety Standards, Safety/Work Safety, Sanitation, Strategic Planning
General Manager Opportunity
Martin, TN 38238 Relocation Assistance: Limited (Case By Case Determination)
Role Overview: We are seeking an experienced General Manager to lead a high-volume, multi-unit dining operation. This role oversees residential dining, retail, and catering services with full operational and financial accountability. The General Manager serves as the senior on-site leader and ensures strong performance, compliance, and customer satisfaction.
Position Summary: The General Manager will:
- Direct all contract management service operations
- Lead and develop management and administrative teams
- Oversee cash control, payroll, staffing, and special functions
- Maintain strong client and customer relationships
- Drive operational growth and strategic initiatives
- Ensure compliance with food safety, sanitation, and workplace safety standards
What You'll Do:
- Lead multi-outlet dining operations
- Serve as primary contact for strategic decisions
- Oversee residential, retail, and catering units
- Ensure regulatory, labor, and safety compliance
- Develop and mentor staff
- Implement cost-effective operational improvements
- Use data to manage budgets and optimize performance
Requirements What You Bring:
- Food service management experience in multi-unit or campus environments
- Strong financial and P&L management skills
- Proven leadership and hospitality background
- Ability to manage multiple priorities in a fast-paced setting
- Excellent communication and customer service skills
- Knowledge of food safety, sanitation, and workplace safety standards
Minimum Qualifications:
- Bachelor's Degree or equivalent experience
- 5+ years of management experience
- 5+ years of functional experience in food service operations
Must-Have Requirements:
- Prior General Manager or Operations Manager experience as senior on-site leader
- 5+ years managing food service accounts with $3M+ annual revenue
- Experience overseeing residential, retail, and/or catering operations
- High-volume operations experience
- Direct supervision of managers for 5+ years
- Demonstrated compliance with food safety, sanitation, and safety standards
Benefits: Health Insurance Package, 401K, PTO