General Manager- Ford

About the role: The General Manager Ford is responsible for overseeing the new Retail sales, service and Fleet & Commercials Sales. This role encompasses managing inventory, sales processes, and customer satisfaction, while also contributing to overall dealership profitability. Key responsibilities include hiring, training, and motivating employees, setting sales goals, developing and implementing marketing strategies, and ensuring compliance with regulations. 

Key Competencies

• Leadership
• Strategic Planning
• Financial Management
• Communication
• Problem Solving

Responsibilities

• Continue Ricart's legacy as #1 Ford Dealer
• Partner with Manufacture Representative to align Ford and dealership initiatives 
• Design and implement strategy to build year over year incremental increases to Net Profit
• Create monthly and annual dealership sales and service forecasts 
• Participate in quarterly financial reviews and reconciliation meeting with President and COO
• Hire, train, motivate, and hold accountable management team Ford 

• Meet with managers individually to develop monthly and annual goals and objectives, and to review actual performance

• Monitor the daily operating controls, implements action plans as needed
• Hold weekly Level 10 meetings to ensure that every department is operating efficiently and profitably

• Issues all demonstrators and ensures that appropriate dealership records are maintained

• Audits all appraisals of trade-in vehicles 
• Works directly with the Vice President & Chief Marketing Officer regarding short-term and long-term advertising plans and sales promotions

• Works directly with the HR People Business Partner to forecast staffing, employee retention strategies, disciplinary actions, and pay plans
• Attend to customer complaints, ensuring that a high level of customer satisfaction is obtained

Requirements

• Must be approved by Manufacturer (FORD)
• Prior Ford General Sales Manager, Fixed Operations Manager or General Manager strongly preferred

• Must have a proven and consistent record of culture and team-building success, with strong employee relations skills to appropriately interact with, lead, develop, recruit, and discipline employees on all organization levels

• Must have full and detailed knowledge and understanding of the Ford Vehicle Market and Ford Car Sales and Service Operations

• Must have a strong understanding of financials, expenses, compensation, and scheduling

• Required to understand and keep abreast of the federal, state, and local regulations that affect their operations and comply with these regulations
• Strong verbal and written communication skills are required to successfully interact with employees, manufacturers, vendors, and customers. This position represents the dealership at all times
• Ability to excel in a fast-paced, high volume environment
• Ability to multitask, prioritize, and reason through workload
• Must work well under pressure and within a climate of changing intensity. Must possess strong stress management skills

• Must be able to maintain strict confidentiality of information
• Must be computer literate, well versed in G-Suite programs, and Microsoft Excel