Benefits:- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Paid time off
- Tuition assistance
- Vision insurance
Job Title: General Manager
Location: Mass Appeal Draught House & Grille
Status: Full Time
Reports to: Director of Hospitality
Salary Range: $65k-$75k per year
Description/Expectations:
Hendler Family Brewing Company has reopened its newly renovated taproom at
Patriot Place, and we're gearing up for an exciting season of football, concerts and events. The refreshed space is bigger and better, built to give guests more room to relax, enjoy great beer, and dig into something delicious.
We've launched a
full kitchen program — a menu built around elevated New England classics — to go alongside a 16 taps of high quality Jack's Abby, Night Shift, and Wormtown beers.
We need a dynamic hospitality professional to join our team as the
General Manager.
Working under the direction of the Director of Hospitality, the GM leads by example and sets the tone and standards for excellence across the restaurant. With a passion for customer service, the successful candidate is constantly looking for ways to improve the guest experience at Patriot Place while ensuring the restaurant remains an inclusive, positive, and overall great place to work. The GM has a clear understanding of both company and location-specific goals and serves as a champion of these goals within the restaurant.
Essential Functions and Duties:
- Provide day-to-day leadership for all staff and business operations
- Ensure responsive, exceptional guest satisfaction regularly
- Communicate and embody the company vision, culture, and values within the restaurant
- Work with hospitality, marketing and events team(s) to plan and execute private and public events
- Grow and develop staff through timely feedback and development plans. Provide performance-based coaching and feedback as needed.
- In conjunction with finance team, manage and approve all invoices and expenses related to Patriot Place operation
- Partner with HR to own recruiting, interviewing, hiring, and training front of house team members
- Set proper staffing levels and weekly scheduling to meet high service level standards while maintaining staffing costs at an appropriate level
- Other duties as assigned
Job Requirements:
- High School Diploma or equivalent required; Certificate, Associates or Bachelors in business management or hospitality a strong plus
- TIPS and/or ServSafe & Crowd Manager Certified
- Minimum 5+ years hospitality experience required; minimum 2+ years of management experience required
- Brewery experience a plus
- Demonstrated experience in staff management through strong leadership and development
- Ability to develop cross-functional relationships and work collaboratively
- Ability to work nights, weekends, and holidays as needed; this is not a Monday - Friday, 9 - 5 role!
- Experience using data to make decisions is a strong plus
- Ability to work with timesheet, word processing, and excel programs
Physical Requirements:- Ability to lift at least 50 lb
- Ability to stand for extended periods of time
- Continuously reach, bend, lift, carry, stoop and wipe
Benefits: - Medical, Dental, Vision coverage
- Matching 401k after 9 months of employment
- Paid time off, Vacation, Sick time, Company holidays
- Training and industry related education available
- Membership in Master Brewers Association of America
- Free case of our beer weekly (must be 21 or older)