General Manager

Job Summary 

Owns the overall performance of the location — sales, profitability, the team, and the guest experience. The General Manager is accountable for running a store that is noticeably cleaner and better-run than the competition. 

Key Responsibilities 

• Full accountability for daily operations and store results 
• Recruit, hire, train, schedule, and develop the entire team 
• Manage the P&L: sales, labor, food cost, and other controllables 
• Maintain brand, food-safety, and cleanliness standards at all times 
• Drive local-store marketing, catering, and community involvement 
• Oversee inventory, vendor ordering, and administrative reporting 
• Build a positive culture and a bench of promotable talent 

Qualifications 

• 2+ years of restaurant management experience (QSR/fast-casual preferred) 
• Proven leadership and P&L / cost-management results 
• ServSafe Manager certification (or willingness to obtain) 
• Must be 18+ with open availability 

Physical Requirements 

• Stand and move for extended periods 
• Lift up to ~30 lbs 

Franchise disclaimer: This location is an independently owned and operated Jersey Mike's franchise. Torpedo Hospitality LLC is the employer and is solely responsible for hiring decisions, wages, and terms of employment.

Our authentic taste – served Mike's Way® with lettuce, onions, tomatoes, oregano, salt, and THE JUICE (oil and vinegar) – is called our CRAVEABILITY factor. Our secret? Everything about Jersey Mike’s is the absolute highest quality, including our employees. Our USDA Prime Roast Beef is trimmed and cooked right here in the store. Our meats and cheeses are all top-quality premium brands sliced freshly before your eyes. Our bread is fresh-baked each day on premises. And of course, everything’s created right in front of you. It’s what makes Jersey Mike’s the most authentic tasting submarine sandwich available, truly a "Sub Above", and it’s a tradition of quality we’ll never outgrow. Our team is just that as well...an amazing group of people working together, having fun, engaging with our customers and making each visit memorable with our unique, friendly, and welcoming personalities.

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