General Manager

JOB SUMMARY

Urban Air is seeking a General Manager to lead a new park in Gilroy. This role will drive results, build a strong team, and create a fun, high-energy culture for guests and staff.

You will lead the park from pre-opening through launch and ongoing operations. This includes hiring the full team, setting up operations, and driving overall performance.

PRE-OPENING & LAUNCH RESPONSIBILITIES

• Support ownership and corporate teams to prepare the park for a successful opening
• Assist with final construction coordination, vendor readiness, and operational setup
• Recruit, hire, onboard, and train 60–80+ team members
• Ensure safety, operational, and regulatory readiness before opening
• Support local marketing, partnerships, and community outreach
• Build team culture, operating rhythms, and execution standards from day one

RESPONSIBILITIES

PEOPLE

• Hire, train, and develop team members
• Build a team environment focused on great guest service
• Execute staff training programs
• Develop Area Leads and Certified Trainers
• Motivate managers and team members to achieve strong performance
• Execute employee recognition and incentive programs
• Maintain strong community relationships

OPERATIONS

• Maintain a safe, clean, and secure environment
• Oversee all areas of the park: attractions, food & beverage, retail, and facilities
• Ensure consistent execution of operating standards
• Provide clear direction to the management team
• Promote positive employee relations and strong team morale
• Hold managers accountable for meeting goals
• Monitor guest feedback and improve the experience

FINANCIALS

• Drive revenue through local marketing, events, and partnerships
• Support sales initiatives (parties, group events, community programs)
• Manage inventory, ordering, and cost control
• Ensure staffing aligns with labor targets
• Review financial reports and take action to improve results

QUALIFICATIONS

• Enthusiastic and professional in all interactions
• Strong judgment and decision-making skills
• Experience in hospitality (theme parks, entertainment, hotels, restaurants, etc.)
• 3+ years in operations or facility management (5+ preferred)
• Proven ability to develop teams and deliver results
• Self-motivated with a positive attitude
• Comfortable using Microsoft Office (Excel, Word, PowerPoint)
• Strong communication skills (written and verbal)
• Able to build relationships with employees, vendors, and partners
• Adaptable and flexible in a fast-changing environment
• High standards of professionalism and accountability
• Ability to set and communicate a clear vision

WHO WILL SUCCEED IN THIS ROLE

You will lead a young and energetic team. For many employees, this will be their first job. You will coach, guide, and develop them while creating a fun and safe environment for guests.

Successful candidates are hands-on leaders who enjoy building teams, running operations, and delivering results in a fast-paced setting.

ABOUT URBAN AIR ADVENTURE PARKS

Urban Air is the market leader in indoor adventure parks. Our mission is to provide fun, safe, and memorable experiences for families.

Urban Air Gilroy is an equal opportunity employer.