General Manager

Position Summary:

This position oversees energy distribution and service operations in a local geographic area. The General Manager supervises managers in his or her local market. The position may also directly supervise front-line non-exempt employees. This position seeks to build a sales culture, achieve a high level of customer satisfaction and loyalty while meeting or exceeding efficiency and profitability objectives. 

 Essential Functions:

• Directs local field operations utilizing managers and front-line employees. Attains a thorough understanding of the function and goals of each functional area.
• Is the “face” of Pitstop Fuels in his or her local markets and seeks market growth through community contacts, staying abreast of competitive forces in the marketplace, enthusiastically promoting company sales and marketing campaigns, and encouraging employee sales involvement.
• Retains customers by providing exceptional service.
• Guides the execution of our delivery strategy. Routinely attends driver and CSR huddles.
• In collaboration with the Director of Discount Fuels, participates in the resolution of a variety of challenging situations including customer relationships and employee disciplinary issues. Leverages Human Resources and other shared services as needed.
• Participates in preparation of the annual operating and capital budget and analyzes monthly financial statements identifying and responding to variances from budget.
• Actively participates in the selection, development, and retention of competent and motivated employees in all functional areas. Coaches and develops direct reports and provides ongoing performance feedback.
• In collaboration with the Director of Discount Fuels, reviews and sets retail pricing of energy products to maximize gross margin while remaining competitive within each market segment. Monitors and gathers competitive market data, recommends adjustments, and keeping the Director of Discount Fuels informed.
• Evaluates performance of direct reports through the Performance Scorecard. Evaluates and calibrates scorecards for all positions in area of responsibility. Makes recommendations in the annual merit wage increase process.  
• Maintains a thorough knowledge and understanding of all Energy policies, procedures, and programs. Maintains an understanding of all federal and state laws and regulations pertaining to petroleum distribution and service.
• Attains a thorough understanding of the ADDS E3 system along with other systems for accounting and financial control.
• In collaboration with the Director of Discount Fuels, makes decisions relating to the fleet, buildings, grounds, and bulk plants.
• Promotes safety programs and is an advocate for safety.
• Sets a high standard of corporate and Discount Fuels image, promotes a harmonious and productive working environment, and upholds the integrity of company policies and procedures.

Experience:

This position requires a minimum of 4 years’ experience leading people. A minimum of 4 years’ experience managing a retail energy operation is strongly preferred.

Other Attributes:

• Strong communication skills
• Good judgment and the ability to make timely decisions
• Strong delegation skills
• Effective performance management experience
• Demonstrated budget and financial analysis experience
• Exhibits Dead River Company core leadership competencies including:
  • Business acumen
  • Hiring and staffing
  • Building effective teams
  • Integrity and trust
  • Customer focus
  • Priority setting
  • Drive for results
  • Strategic agility

Education:

A bachelor’s degree in business administration or related field or an equivalent combination of education and experience is required.

Contacts: 

This position deals frequently with customers, community business contacts, equipment suppliers, supervisors, and other employees at all levels within the company

Decisions Made:

This position is called upon to make important decisions relating to customer relationships, staffing, employee relations, profitability, and other operational matters.   Major decisions are made in consultation with the Director of Discount Fuels.