General Manager: Grown Brilliance (Fine Jewelry)

About the Brand

Diamonds are a celebration, a memento of life’s most brilliant moments. The jewelry that represents you should be every bit as elegant and unique as yourself. At Grown Brilliance, we create 100% conflict-free, lab-grown diamonds, brilliantly set in timeless designs, modern styles, and customizable options that reflect individuality and celebrate life’s most meaningful moments.

We believe diamonds are personal. They express your style, represent your values, and tell your story. At Grown Brilliance, we don’t just create diamonds—we create diamonds that deserve you.

About the Role

We are seeking an accomplished General Manager to lead our boutique, powered by the Leap Platform. This opportunity is ideal for a sophisticated luxury retail leader who is passionate about cultivating high-value client relationships, developing exceptional talent, and driving sustained business growth.

As the leader of the boutique, you will shape every aspect of the client experience while inspiring your team to deliver personalized, relationship-driven service that reflects Grown Brilliance’s standards of excellence.

Annual Pay Range: $70k– $90k. This role is commission-eligible, with a starting commission rate of 2% and the opportunity to earn up to 4% based on store performance. Compensation will be determined based on the candidate’s experience, skills, competencies, and qualifications.  

What You'll Do

Lead a High-Performing Luxury Business

• Own the overall performance of the boutique, driving sales, profitability, and long-term business growth.
• Translate business objectives into actionable strategies while leveraging performance insights to optimize results.
• Identify opportunities to expand the boutique’s presence and grow within the local market.

Deliver an Exceptional Client Experience

• Lead by example on the sales floor, delivering elevated, personalized service and fostering a culture of hospitality.
• Develop and maintain meaningful client relationships through appointment selling, proactive outreach, and thoughtful follow-up.
• Leverage CRM and client insights to build loyalty, increase repeat business, and maximize lifetime client value.
• Inspire the team to consistently deliver memorable experiences that strengthen brand affinity and client retention.

Develop and Inspire Talent

• Recruit, coach, and develop a high-performing team while building future leaders through consistent feedback, coaching, and growth opportunities.
• Foster a culture of accountability, collaboration, and continuous learning.

Drive Brand Presence & Operational Excellence

• Expand the boutique’s presence through community partnerships, networking opportunities, local events, and strategic client activations.
• Ensure flawless execution across visual merchandising, inventory management, scheduling, payroll, compliance, and operational standards.
• Balance operational excellence with an elevated client experience, ensuring every detail reflects the luxury brand experience.

Key Performance Indicators

Business Growth & Profitability: Drives sales growth and profitability through strong commercial execution and effective management of key performance metrics.

Client Development & Loyalty: Builds lasting client relationships through personalized engagement, elevated service, and strategies that increase retention and lifetime value.

Brand Experience & Operational Excellence: Maintains exceptional brand standards and operational discipline across the boutique experience, inventory, and financial performance.

Talent & Team Performance: Develops an engaged, high-performing team through effective leadership, coaching, and succession planning.

Position Requirements

• 5+ years of luxury retail leadership experience leading a high-performing boutique and driving business results.
• Expertise in relationship-driven selling, private client development, and cultivating exceptional client experiences.
• Strong business acumen with the ability to analyze performance and make data-informed decisions.
• Executive presence with exceptional communication and relationship-building skills.
• Experience with Shopify, Endear CRM, and Google Workspace preferred.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.
• Must be at least 18 years of age.

About Leap

Leap powers insight-driven retail experiences for modern brands, enabling scalable growth through technology, operational expertise, and retail excellence. We manage 100+ stores across the country and proudly partner with trailblazing brands such as Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Ring Concierge, SET, and many others.

To hear more about our platform directly from our CEO, click here!

Leap Benefits & Perks

• This role is commission-eligible, with a starting commission rate of 2% and the opportunity to earn up to 4% based on store performance. 
• Unlimited PTO (blackout periods apply)
• Healthcare benefits (medical, dental, vision)
• Paid company holidays, sick leave, and parental leave
• 401(k), commuter benefits, paid sabbatical, employee discounts, employee referral bonus, and telecom reimbursement
• Employee Assistance Program
• Employee discount and wardrobe allotment for participating Leap brands

Leap celebrates diversity and is committed to fostering an inclusive workplace where every team member can thrive. We believe our differences strengthen our organization and better support the brands, customers, and communities we serve. We value individuals of all backgrounds, experiences, and identities. 

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