Overview
We are conducting a confidential search for a hands-on General Manager to lead operations at a boutique hospitality property located in Northern California, within driving distance of Redding.
This is a unique opportunity for a hospitality leader to step into a high-potential operation and play a direct role in elevating both the guest experience and overall business performance.
The role offers full operational authority and is best suited for someone who thrives in a high-touch, service-driven environment and is motivated by the opportunity to build, improve, and grow a business over time.
The Opportunity (Why This Role Is Different)
- The property currently operates with a seasonal cadence, including a slower off-season
- During the off-season, the schedule allows for 3 days off per week
- Leadership is actively looking for someone who can increase year-round demand
- Opportunity to improve marketing visibility, including social media presence
- Drive the business toward full 7-day operations year-round
- Take ownership of a business with real, untapped upside
- Implement your own ideas across service, marketing, and operations
- Build something long-term rather than simply maintain the status quo
Key Responsibilities
Operational Leadership
- Oversee full resort operations including lodging and food & beverage
- Lead scheduling, staffing, hiring, and performance management
- Maintain high service standards across all guest-facing functions
Team Development & Culture
- Train and develop staff to improve service consistency and execution
- Establish a strong, service-driven team culture
- Lead from the front in a highly hands-on environment
Revenue Growth & Guest Experience
- Drive revenue through upselling initiatives and guest engagement
- Improve guest satisfaction and repeat business
- Identify opportunities to increase occupancy and on-site spend
Marketing & Business Growth
- Contribute to social media presence and local marketing efforts
- Support promotional campaigns and seasonal initiatives
- Assist in developing events and group booking opportunities
Guest Operations & Innkeeping
- Oversee reservations, check-in/check-out, and guest relations
- Ensure property standards are consistently met or exceeded
- Manage inventory, supplies, and operational readiness
Ideal Candidate Profile
- 5–10+ years of hospitality leadership experience
- Background in upscale restaurants, boutique hotels, or resort environments
- Proven ability to train teams, improve guest experience, and drive revenue
- Strong hands-on leadership style
- Experience with marketing and social media is highly valued
- Willingness to relocate to a remote, lifestyle-oriented setting
Compensation & Structure
- Competitive base salary (can go above stated range - based on experience)
- On-site housing options available (reduced cost)
- Relocation support available
- Long-term upside tied to performance and business growth
Additional Notes
- Hospitality couples are welcome (not required)
- Family-oriented, team-driven environment
- Seasonal staffing model
- Background checks required prior to hire
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