General Manager II

JOB SUMMARY

• Provide leadership to the site(s) management team(s) and to drive operational excellence that delivers operational, health and safety, sustainability and, financial (revenue, cost) targets. Executes the agreed solution for clients at respective facility, or facilities, in accordance with Neovias operating system (NOS) and the SLA agreed upon with the client. Build and maintain sustainable customer relations that ensure overall customer satisfaction and creates opportunities for accretive services that grow the P&L.
• The Logistics Site Manager (LSM) is responsible for managing a facility or cluster of facilities within the Neovia Logistic Network. His or her responsibilities encompass managing the performance of the assigned site(s) based on agreed NOS (Neovia Operating System) Key and Temporary Workers in Neovia operations. In addition, the LSM must drive continuous improvement and productivity initiatives to deliver year-on-year (YOY) improvement to the Profit & Loss Statement of Performance Indicators in conjunction with the agreed Customer KPI's. Furthermore, he or she is responsible to operate the facilities at the highest safety standards as measured by the Recordable Injury Frequency (RIF) and Lost Time (LTCFR) KPI's to protect Neovia Employees the assigned facility or facilities. As part of the P&L responsibility, he or she is expected to enhance profit maximization for each account by generating value added services for each customer where applicable. In addition, the LSM establishes and maintains an effective relationship with their staff, customer contacts, and internal support groups. Lastly, the LSM defines local strategies for creating an operational excellence culture that results in the retention and growth of business within the Neovia Network. Multiple exempt and non-exempt staff report to this position.

JOB RESPONSIBILITIES

• Oversee all aspects of the assigned site(s) for operations, administration, financial, and compliance with customer expectations. Lead, plan, monitor and manage the operation of the assigned facilities in order to meet the operational, health and safety, sustainability and financial (revenue, cost) targets of these contracts.
• Executes the regional strategy and contributes to the continuous enhancement of the Neovia Operating System (NOS) in order to implement best practices and gain know-how to anticipate client needs and stay on target with current and future demands.
• Responsible for the development and management of a comprehensive operations budget with the on-going objective to meet or exceed prior year results.
• Monitors performance, identifies cost saving opportunities, and initiates corrective actions/initiatives in case of deviation to the business plan.
• Ensure maximum return on revenue through effective operational performance and execution of projects.
• Overall responsibility for P&L financial management and results to achieve operations business plan.
• Develop and achieves key metrics and manage performance with emphasis on productivity, efficiency, and on-time delivery of services.
• Responsible for performance reporting, including review of facility financials and various audit compliance for internal/external customers.
• Ensure compliance with all federal, state, or local regulatory agencies. (i.e. OSHA, DOT).
• Direct as needed the recruitment and/or contract personnel to meet the requirements of current and projected business within the facilities.
• Manage, coach and develop the assigned direct and indirect subordinates in accordance with company policies and practices in order to assure high professional competences, motivation, engagement and customer orientation, resulting in high overall team and individual performance and results. Develop existing staff to maintain motivation and promote personal growth.
• Support sales, account management, and business development staff, as required.
• Function as liaison between corporate groups and facility staff.
• Responsible for ensuring a clean, properly organized, safe, and healthy environment for all personnel at assigned facilities.

QUALIFICATIONS

Minimum Qualifications:

• Bachelor's Degree from an accredited University in Business Administration, Supply Chain, Industrial Engineering or a closely related field. Substantial equivalent experience may be considered in lieu of Bachelor's Degree.
• 5+ years' of relevant management experience

Additional Desired Qualifications:

• Delivery or management of 3PL services experience
• Understanding of various ERP/WMS systems
• Ability to travel up to 30% of time

PHYSICAL REQUIREMENTS

• Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.

ADDITIONAL INFO

Key Skills and Competencies:

• Strong, proven financial analytic ability
• Excellent verbal and written communication skills
• Superior analytical and problem-solving skills, and the ability to creatively solve complex problems
• Strong financial acumen to support various costing and pricing models
• Excellent interpersonal skills necessary to deal with sensitive issues, develop others, and establish and maintain effective working relationships with subordinates, peers, clients, and other business areas
• Strong organization, delegation and project management skills

Levels:

Level II - Responsible for a medium-sized site OR

• For remote sites
• Sites where the client is located onsite
• Where multiple clients are managed on the same site