General Manager
Aqua-Tots Swim School
Indianapolis, IN
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Accounting, Budgeting, CPR Certification, Coaching, Communication Skills, Customer Escalations, Customer Experience, Customer Satisfaction, Customer Support/Service, Documentation, Driver's License, Employee Relations, First Aid, Health Insurance, Incentive Programs, Inventory Management, Leadership, Maintain Compliance, Onboarding, Payroll Management, People Management, Performance Reviews, Presentation/Verbal Skills, Pumps, Reporting Skills, Retail, Retention Programs, Revenue Growth, Safety Standards, Sales, Sales Management, School Management, Swimming, Training/Teaching, Training/Teaching Curriculum, Willing to Travel, Writing Skills
LOCATION
Indianapolis, IN
POSTED
30+ days ago
JOB SUMMARY: The General Manager position consists of leading and managing all school staff in upholding the Aqua-Tots Swim School Core Values and brand standards. Our mission is to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment.
COMPENSATION
- Base Salary: $55,000 - $70,000 comensurate with experience
- Quarterly sales and performance based bonus opportunities up to $10,000
- Comprehensive benefits package
- Travel and leadership development opportunities
- Days and hours may fluctuate based on the school’s needs and season
- 1 weekend shift required (Saturday/Sunday from 7:00a-4:00p)
- Medical Insurance: Employer pays 70% of health insurance premium; employee pays 30%
- Closed for all major holidays
- Retail-style schedule aligned with a school-year calendar
- Professional development opportunities
SCHEDULE
- Full-time; one weekend shift required
- Must be in facility min of 40 hours/week
- Days and hours may fluctuate based on the school’s needs and season
- Travel less than 10%
WHAT YOU'LL DO
Team Leadership & Development
Team Leadership & Development
- Recruit, hire, train, and coach all staff
- Execute assessments to conduct performance reviews and lead culture-building initiatives
- Foster a fun, supportive environment rooted in Aqua-Tots Core Values
Customer Experience
- Maintain a high level of customer engagement and ensure overall customer satisfaction by Creating the Aqua-Tots Experience
- Support families by providing education and recommendations through the Learn-To-Swim program
- Resolve escalated customer situations
- Oversee communication and front desk systems
Operations & Safety
- Maintain a safe, clean, and welcoming facility
- Uphold pool and pump room safety standards
- Review incident reports and ensure compliance
- Ensure staff certification are tracked and current
Sales & Business Performance
- Lead enrollment and revenue growth
- Set sales targets and build incentive plans
- Manage payroll, inventory, and budget adherence
- Oversee POS accuracy, retention strategies, and lead conversion
Administration & Compliance
- Maintain franchise operational and accounting compliance
- Oversee scheduling, shift coverage, and onboarding/offboarding
- Run payroll
- Manage employee relations and documentation
- Build, manage, and adhere to the school budget
REPORTS TO
- Franchise Owner
- Bachelor’s degree or equivalent leadership experience
- Valid Driver’s License, open availability
- 2-3 years of management experience
- Excellent verbal and written communication skills
- Strong report, writing, and presentation skills
PREFERRED QUALIFICATIONS
- Experience working in aquatics or children (not required)
- Experience with sales and/or sales management
REQUIRED CERTIFICATIONS - Completed During Onboarding
- Aqua-Tots Front Desk Staff (AT-FDS)
- Aqua-Tots Basic Water Safety Instructor (AT-WSI)
- CPR & First Aid
For questions and inquiries please contact our talent acquisition team at
JoinThayersTots@aqua-tots.com
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About the Company
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