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Business Jobs in Irvine, CA

General Manager

Owen Smart Video Solutions Inc

Irvine, CA

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JOB DETAILS
SKILLS
Acquisition Integration, Analysis Skills, Background Investigation, Budgeting, Business Analysis, Business Operations, Business Skills, Coaching, Continuous Improvement, Contract Negotiation, Corporate Policies, Corrective Action, Cost Control, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Dental Insurance, Disciplinary Action, Diversity, Employee Retention, Health Insurance, Human Resources, Leadership, Legal, Lift/Move 40 Pounds, Mail Processing, Multitasking, On Call, Operational Audit, Operations Management, Performance Management, Presentation/Verbal Skills, Quality Assurance, Reference Verification, Regulations, Regulatory Compliance, Safety/Work Safety, Schedule Development, Security Analysis, Service Delivery, Startup, Team Lead/Manager, Vision Plan, Willing to Travel, Writing Skills
LOCATION
Irvine, CA
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company car
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Wellness resources

About the Role:
This position provides leadership for assigned Branch; ensures delivery of quality services; manages operations eciently and effectively to achieve service and protability objectives. Initiates the acquisition and integration of new business. Coordinates and directs new client transitions.  Implements client satisfaction drivers. Coaches, trains, and develops eld managers and supervisors. Promotes client and employee retention initiatives.
Distinguishing Characteristics: Full prot & loss responsibility for an Owen Smart Video Security Branch Operation.

RESPONSIBILITIES:
The functions listed describe the business purpose of this job. Specic duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modied, according to business necessity.
  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  • Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specically listed herein.
  • In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarication or explanations from superiors or authorized company representatives.
  • Ensures the delivery of high-quality customer service through regular contact with clients; evaluates service quality and initiates corrective action as necessary.
  • Analyzes operational and nancial indicators to continuously improve Branch performance; ensures protable operations with full prot and loss accountability.
  • Meets regularly with client representatives for status updates and addresses any actual or potential problems; negotiates client contracts; supports client start-ups; carries out security planning, assessments and surveys; reviews and updates post orders.
  • Recruits, selects, orients, trains, and develops high caliber staff in collaboration with Area management; plans, assigns, and directs work; coaches’ employees to enhance skills; carries out disciplinary actions as necessary.
  • Develops and administers Branch budget in collaboration with Area management.
  • Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
  • Authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and administers driver training; ensures adequate inventory of uniforms, radios, etc.; maintains and submits payroll records and other required information.
  • Ensures scheduling is handled effectively to meet client requirements while controlling labor costs; reviews site reports to ensure post orders and client directions have been followed.
  • Promptly assists in the resolution of legal, nancial, human resources, and administrative issues.
  • Performs additional functions, duties and specic tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.
Education/Experience:
  • Associates degree and 3 or more years of experience in a eld related to the security industry and/or business management, and responsible experience in the security industry, or an equivalent combination of education and experience sucient to perform the essential functions of the job, as determined by the company. 
  • Competencies (as demonstrated through experience, training, and/or testing):
  • Knowledge of security operations.
  • Knowledge of business operations management and human resources administration.
  • Ability to analyze business/nancial data and develop solutions.
  • Planning, organizing and leadership skills.
  • Oral and written communications skills.
  • Strong customer service and service delivery orientation.
  • Ability to interact effectively at various social levels and across diverse cultures.
  • Ability to be an effective leader and member of teams.
  • Ability to take initiative and achieve results.
Working Environment/Physical and Mental Demands
  • With or without reasonable accommodation, it requires the physical and mental capacity to perform all essential functions. In addition to other demands, the demands of the job include:
  • Maintaining composure in dealing with authorities, executives, clients, staff, media and the public, occasionally under conditions of urgency and in pressure situations.
  • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
  • Ability to handle multiple tasks concurrently.
  • Handling and being exposed to sensitive and condential information.
  • Regular use of vehicles required in the performance of duties.
  • Regular talking and hearing.
  • Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 40 pounds.
  • Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling in the performance of site surveys.
  • Frequent travel to client sites for oral presentations, group meetings, and site surveys.
  • Directing, motivating, training, coaching, and disciplining staff in a positive manner.
  • Reading and analyzing reports and nancial data, including related computer usage.
  • Responding on an on-call basis to emergencies and incidents at all hours



About the Company

O

Owen Smart Video Solutions Inc

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