GENERAL MANAGER - Kalamazoo Indoor Sports ComplexKISC SFM, LLCLOCATION: Kalamazoo, MIDEPARTMENT: OPERATIONSREPORTS TO: VP OF VENUE MANAGEMENTSTATUS: FULL-TIME (EXEMPT)ABOUT THE COMPANY:Kalamazoo Indoor Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Kalamazoo, MI. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Kalamazoo Indoor Sports Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The General Manager is responsible for financial and operating performance at the venue. The objectives for this position include:Optimizing overall profitability Creating a positive relationship with client and stakeholdersCreating a culture of accountability which supports the organizational values Meeting or exceeding annual growth objectives Facilitating interdepartmental collaboration Employee retention and staff developmentDevelopment of employee and operating policies Implementation of major business initiatives Manage overall Food and Beverage operationsManage overall event operationsPRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:Analyze operations to evaluate the performance of the company and its team members in order to meet objectives, and to determine areas of potential cost reduction, program improvement, or policy changeAppoint department heads or managers and assign or delegate responsibilities to themConfer with ownership, Sports Facilities Management advisors & support team, and team members to discuss issues, coordinate activities, and resolve problemsCoordinate the development and implementation of budgetary control systems, recordkeeping systems, and other administrative control processesDirect and coordinate an organization's financial and budget activities in order to fund operations, maximize investments, and increase efficiencyDirect human resources activities, including the approval of human resource plans and activities, the selection of directors and other high-level staff, and establishment and organization of major departmentsDirect, plan and implement policies, objectives, and activities of organizations or businesses in order to ensure continuing operations, maximize returns on investments, and increase productivityImplement corrective action plans to solve organizational or departmental problemsPrepare and present reports concerning activities, expenses, budgets, government statutes and rulings, and other items affecting businesses or program servicesRepresent the organization and promote its objectives at official functions, or delegate representatives to do soServe as liaisons between organizations, shareholders, community shareholders, and outside organizationsEffectively communicate and regularly present to tourism commission and community groupsAdminister programs for selection of any site location, potential construction needs, and provision of equipment and suppliesDirect and coordinate activities of businesses or departments concerned with production, pricing, sales, and/or distribution of productsNegotiate or approve contracts and agreements with suppliers, distributors, federal and state agencies, and other organizational entitiesPrepare budgets for approval, including those for funding and implementation of programsReview reports submitted by team members in order to recommend approval or to suggest changesSchedule and monitor continued training seminar for team members on various operational, safety, and legal responsibilitiesAny additional duties assigned by the VP of Venue ManagementMINIMUM QUALIFICATIONS:Bachelor's degree in business management, sports management, marketing, hospitality, food and beverage, related field, or equivalent experienceMust reside within a reasonable commuting distance or be willing to relocate prior to start dateA minimum of 7 years of management experiencePrior responsibility in daily P&L management and budget oversight responsibility of $1MM or greaterProven experience in organizing, booking, and operating sports tournament and events; including but not limited to basketball tournaments, volleyball tournaments, cheerleading events, wrestling meets, and similar activitiesOperational knowledge of F&B, entertainment, and sport clubs as well as parties, corporate events, and team building preferredExperience working with convention & visitor bureaus, regional sports commissions, and/or regional event management booking in a regional sports and/or convention centerOperational knowledge of risk management, kitchen operations, entertainment, and sports clubs, as well as parties, corporate events, teambuilding, and leadership developmentSports programming and sports event operations expertise requiredTRAVEL REQUIREMENTSSome travel WORKING CONDITIONS AND PHYSICAL DEMANDSWill be required to sit for extended periods of time operating a computerOffice and facility have intermittent noiseMust be able to lift 40 pounds waist highMust be available to work nights and weekends
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