General Manager

ABOUT MOUNTAIN HIGH CREAMERY

Mountain High Creamery launched just two years ago in the heart of Ketchum, Idaho and is growing over 50% year-over-year to become a neighborhood favorite. We re more than an ice cream shop: we re a gathering place where community, joy, and great ingredients come together.

We serve a rotating menu of high-quality soft serve, homemade liege waffles, house-blend hot cocoa, and other sweet treats all made with care. With clear product-market fit, we re now focused on building the team, culture, and strategy to take Mountain High Creamery into its next chapter.

Mountain High Creamery is part of Fourth Third Holdings, a community-driven holding company on a mission to build bold, joyful businesses that spark genuine connection both online and in real life. Fourth Third provides strategic support and a launching pad for ambitious leaders, while keeping our brands close to the communities they serve.

THE OPPORTUNITY

We re searching for an enthusiastic, hands-on General Manager to help lead Mountain High Creamery s next chapter. If you love leading teams, solving puzzles, and building community in a startup environment that values joy and boldness, this is your role.

You ll be stepping into a business with real momentum and genuine community love. The big questions you ll help us answer:

• How do we deepen our roots in the community and stay genuinely connected to the people who visit?
  
• What does sustainable, joyful growth look like in-store, through events, and beyond?
  
• Is our next move retail expansion, wholesale, or something we haven t thought of yet?
  
• How do we build a culture that scales without losing what makes us special?
  
• What does a healthy, growing Mountain High Creamery look like in 3 years, 5 years, 10 years?
  

You ll hone your entrepreneurial chops, shape our culture, and make a lasting impact both in-store and in the broader community. There is real room to test, learn, and lead.

What You ll Do

Oversee all daily operations, ensuring every customer enjoys a delightful experience and the highest quality treats.

Lead, train, and inspire a small, energetic team cultivating a positive, creative workplace where everyone s ideas matter. Scale the team during peak months and as growth demands it.

Collaborate with founders to strategize for continued growth and bring new concepts to life.

Engage with the local community through events, partnerships, and social media creating genuine connections online and in real life.

Manage inventory, vendor relationships, and ordering balancing efficiency with a flair for experimentation.

Monitor shop performance, track KPIs, and report progress toward our goals.

Contribute to the broader company vision this is a place to build something real.

WHAT WE RE LOOKING FOR

• 2 7 years of experience in growth, consulting, food service, hospitality, or retail or some inspired combination of the above.
  
• Entrepreneurial mindset: you take initiative, learn through action, and want to build something meaningful.
  
• Strong leadership, communication, and organizational skills.
  
• Comfort with a fast-paced, bootstrapped environment where change is constant and opportunity abounds.
  
• Ability to adapt, problem-solve, and bring fresh ideas to the table.
  
• Familiarity with digital marketing, social media, and community engagement is a plus.
  
• Ice cream or QSR experience is a bonus, not a requirement we re more interested in your drive, your enthusiasm, and your belief that you can build this business than your r sum .
  

What We Offer

Salary: Variable, based on experience.

Performance-based bonus tied to business growth and profitability.

Equity / ownership opportunity we want you invested in MHC s long-term success.

A joyful, collaborative culture where your entrepreneurial spirit is celebrated.

Founder support and the freedom to experiment, innovate, and grow.

Genuine community impact and yes, all the ice cream you could want.

HOW TO APPLY

In your cover letter, tell us a little about yourself and why Mountain High Creamery excites you. We read every one.

Ready to spread joy and build something extraordinary?

We'd love to meet you.