General Manager

The General Manager maximizes hotel value by achieving revenue growth, expense control, excellent guest service, and human resource maximization. The General Manager develops and/or maintains all hotel operations consistent with Lark Hotels values and standards.

General: This employee must display effective listening and communication skills, initiative, the ability to work independently and in teams, and the ability to lead by example. He/she must exercise good judgment and discretion, display practical problem-solving skills, and provide excellent customer service. Additionally, he/she must be able to multitask, maintain composure under pressure, and display high professionalism, integrity, and follow-through.

We expect our employees to approach their work with passion and enthusiasm and pay attention to customer satisfaction. We also expect our employees to champion, embrace, and live the company values.

Our Values embody:

• Integrity: We are honest, genuine, and transparent in our interactions.
• Concern For Others: We care for each other and our guests.
• Collaboration: We value diversity and "come as you are" spirit and personality.
• Accountability: We make mistakes, learn from them, and strive for continuous improvement.
• Hospitality Soul: We have fun creating lifelong memories for each other and our guests.

Additional Information:

You must be legally authorized to work in the United States to apply for this position. You must complete the I-9 form within the first three days of employment.

Essential Functions of the Job:

• Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team)
• Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs.
• Communicating effectively, both verbally and in writing (i.e., use appropriate language, display proper tone, attitude and body language when communicating)
• Ability to understand and follow instructions as directed by supervisor/manager.
• Working Safely is a condition of employment. All employees must follow the safety policies.
• Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources)

Job Duties:

• Develop and maintain the annual Business Plan which includes an Operating Budget, Staffing Plan, Marketing Plan and Capital Budget
• Effectively manage all expense areas while maintaining appropriate internal controls for cash and inventories
• Maximize total revenue through sales and marketing initiatives and proactive revenue management strategies; ensure use of an active Marketing Plan
• Manage and nurture relationship/expectations between the owner, management company and the hotel
• Develop and maintain relationships with key hotel accounts
• Establish, measure and monitor clearly defined goals and incentive plans for department heads
• Conduct 90 day Performance Reviews of Department Managers by providing both positive and constructive feedback
• Meet or exceed targeted payroll standards (maintain and monitor an effective system for managing payroll)
• Monthly review of Average Hours Report to monitor average hours worked & proper status of employees for benefit plans, PTO, Holiday Pay, i.e. Full Time, Part Time and Terminations
• Ensure staffing and assignment of daily duties meets hotel needs while effectively controlling payroll
• Complete weekly payroll processing
• Fulfill Nest reporting requirements and interface well with Nest staff
• Ensure the Safety Committee is formed and meeting monthly
• Ensure the property is clean and well-maintained

Safety Responsibilities

Prior to employees commencing their job duties, provide department/position specific safety orientation and safety training for any employees who are new to your department, or are assuming new duties. Provide ongoing safety training as needed or required. For example:

• If responsible for Kitchen or Food & Beverage staff, ensure that any hotel employees that will use a knife to prepare food (servers, bartenders, etc.) are properly trained in safe knife use.
• If responsible for Maintenance or Housekeeping staff, ensure they are familiar with OSHA workplace safety standards as they pertain to the hotel, safe lifting, use of ladders, use of chemicals.
• Promote the company Safety Policies and Procedures; participate in Safety Committee meetings; take appropriate action to remedy safety concerns.

(Lark Standards) Manager Responsibilities & Expectations:

• Support the hotel in achieving high performance levels in service and profitability.
• Hold self and others accountable for achieving results.
• Support a culture that promotes high employee morale and performance.
• Provide strong leadership, motivate staff to reflect a high level of enthusiasm and guest satisfaction.
• Respond to guest/employee concerns or complaints in a timely and courteous manner; (ability to effectively problem solve)
• Effectively coach, motivate, lead, and resolve employee concerns by timely communicating on-going positive and constructive feedback.
• Keep timely & accurate documentation via performance log, attendance record, and corrective action form. (Must partner with HR on all "involuntary" terminations.)
• Schedule staffing and assignment of daily duties to meet hotel needs while effectively controlling payroll.
• Interview, select, train, and orient employees per Larks process and procedures.
• Set and adjust the rates of pay and status for direct reports (e.g., Full-Time, Part-Time, etc.).
• Ensure that payroll standards are being met (Verify compliance with PTO and Holiday pay policy)
• Review daily Time & Attendance punches in payroll. (Capture reasons for being tardy or absent.)
• Review and maintain timely and accurate "status" of employees for benefit plans, i.e., Full Time, Part Time, and Terminations.
• Train team how to punch in, out, and transfer departments (holds employees accountable)
• Aggressively manage workers' compensation claims (partners with GM/HR as needed)
• Use meetings, memos, or bulletins to inform staff of hotel events, policies, etc.
• Attend and participate in Department Manager meetings to foster open lines of communication.
• Participate in the annual budgeting process and effectively manage department expenses in line with the budget.
• Assume managerial responsibilities for the hotel in the absence of the GM (Must be knowledgeable of emergency procedures)
• Use technology effectively to maximize productivity and efficiency
• Embrace change, innovation, and creativity