Position Overview
The General Manager is responsible for effectively managing all facets of the gym, including, but not limited to hiring, training, development of team members and overall gym operations. Including delivering excellent customer service to our members while role-modeling the organization's values and culture.
We Offer
- Full Access Gym Membership
- Employee discounts and perks
- Fitness-minded workplace culture
- 401k
- Health, Dental, and Vision
- PTO with increases by term
Responsibilities
- Deliver exceptional gym member experience
- Provide and maintain the highest level of customer service to our members
- Provide effective decision-making regarding customer service issues to provide a positive member experience
- Manages member feedback of gym
- Hire, train and schedule all gym-level staff
- Full responsibility of the front desk staff schedule
- Trains and develops front desk team members and/or frontline team members regarding all standard operating processes involving member acquisition and onboarding
- Manage and evaluate the performance of all gym team members
- Oversees team member bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline
- Ensure facility is clean and operationally sound & assist in organizing weights and inspecting equipment to ensure it is in working order
- Effectively manages the operations of the gym, including managing gym-controllable inventory and assets
- Be an ambassador of your gym by promoting and staying aware of your gym's social media and digital presence; making posts and creating content.
- Understands budgeting, inventory, payroll, labor management, and facilities maintenance
- Have business acumen that includes an understanding of the competitive landscape and community around the gym
- Stay aware of all job postings for your gym, and ensure interviews are performed on a consistent basis to prevent any open positions in operations or fitness
Qualifications
- Experience directly managing a team of 8+
- Fitness industry experience preferred
- Promotionally-oriented and have the ability to direct sales through company required outreach programs
- Strong customer service orientation with proven results
- Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance
- Excellent verbal and written communication skills
- Open, participative leadership style and drive for excellence
- Strong work ethic, integrity, and professional demeanor
Requirements
- Must be fitness minded to help support the growth of the gym and gym community
- Must be willing to work occasional weekends, evenings, morning, and nights as needed.
- Availability to cover shifts as needed.
- Must have reliable transportation and reside in the local area, within reason.
- Full Time
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Gold's Gym - CGG Operations LLC