General Manager (Luxury Condo)

Responsibilities

At Related, leadership goes far beyond property management - it's about shaping exceptional living experiences, driving operational excellence, and stewarding some of the most iconic residential communities in New York City.

Related is seeking a dynamic General Manager to lead operations at The Strathmore, one of Upper East Side's premier luxury residential properties. This is a high-impact opportunity for a strategic operator and people-first leader who thrives at the intersection of hospitality, financial management, construction oversight, and resident experience.

Property Details: The Strathmore | Related

Key Responsibilities include:

Leadership & Team Management

• Hire, train, and mentor on-site staff, including leasing agents, administrative personnel, and maintenance teams.
• Foster a collaborative and high-performing team environment that emphasizes accountability and professional growth.
• Conduct regular performance evaluations and provide coaching to ensure staff success.

Financial Oversight

• Prepare and manage property budgets, ensuring alignment with financial goals.
• Analyze and report on monthly financial performance, including variance analysis and corrective actions as needed.
• Oversee capital expenditure projects, tracking progress and maintaining fiscal responsibility.

Property Operations & Maintenance

• Ensure the seamless operation of all aspects of the property, including leasing, maintenance, and security.
• Conduct regular inspections of the property, addressing maintenance issues proactively and ensuring compliance with safety regulations.
• Supervise vendor relationships and negotiate service contracts to maintain the highest standards of quality and efficiency.

Resident Relations & Retention

• Develop and implement initiatives to enhance the resident experience and increase retention rates.
• Resolve resident complaints and service requests in a timely and professional manner, ensuring high levels of satisfaction.
• Oversee lease renewals, pricing strategies, and marketing initiatives to optimize occupancy.

Compliance & Risk Management

• Ensure compliance with all federal, state, and local regulations, including Fair Housing laws and other housing-related statutes.
• Maintain accurate records and reports, including certifications, inspections, and incident documentation.
• Work closely with legal and compliance teams to address any regulatory or tenant-related issues.

Special Projects & Strategic Initiatives

• Lead or participate in special projects to improve operational efficiency, customer experience, or property performance.
• Actively contribute to company-wide initiatives, including employee engagement, sustainability, and innovation efforts.

Compensation: $130,000 - $135,0000 annually + Annual Discretionary Bonus

Benefits:

• Comprehensive Medical, Dental, Vision, Life, Disability & Flexible Spending Accounts
• Paid Time Off & holidays
• 401(K)
• Tuition reimbursement
• Robust modern fertility program
• Incentive bonus program
• Commuter benefits
• Employee Assistance Program & more!

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Qualifications

• Bachelor's degree from four-year College or University; or equivalent combination of education and experience
• 5 -7 years of knowledge of property management compliance practice and procedures related to Class A properties and/or hospitality experience
• 5 or more years of experience with HOA, Board of Director (CONDO)
• Experience in budget preparation and financial reporting, with a strong understanding of building operational systems, leasing and marketing
• Minimum of five (5) years' experience managing a team of people
• Ability to analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management as demonstrated by business results in previous position
• Ability to successfully resolve resident issues as demonstrated by work experience
• Ability to negotiate and manage contracts with 3rd party service providers as demonstrated by previous work experience
• Position will require some overtime including possible evenings and weekends during lease up. Hours will be mostly set but there is a reasonable expectation of flexibility of schedule

Overview

Build Your Career with Related Management Company

A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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