General Manager

Leading & Coaching Your Assistant Managers and Barista Team Members

• Uphold core values of Integrity, Love, Courage and Humility at all times.
• Direct the barista station workflow and maintain quality and speed of service
• Hire and train store leadership for each store and facilitate the training of team members. 
• Intentionally develop future leaders within the Dream Bean store system.
• Maintain confident, positive demeanor during stressful circumstances
• Manage store leadership and barista performance and build employee morale
• Coach and provide instruction to employees on a regular (daily) basis 
• Hold team members accountable to all company policies and procedures 
• Oversee and/or provide training to all new employees with assistance from Assistant Managers, Head Barista, and Shift Leads. 
• Provide constant feedback to motivate and improve store and employee performance
• Conduct regular weekly team meetings with Assistant Managers
• Uphold team morale by discouraging drama and encouraging a strong team spirit
• Be available to answer employee calls/questions at all times 
• Coach team members on what constitutes an emergency and what decisions should be handled without the need for a call to the management or ownership.
• Handle disciplinary action with employees as needed.

Paperwork Tasks & Meetings 

• Scheduling - Maintain consistent store schedule.
• Ensure equipment is in working order and communicate any problems immediately. 
• Conduct weekly inventory and submit product order as needed.
• Coordinate weekly delivery receiving and efficient storing of all product. 
• Deposits and Cash Handling
• Goal Setting
• Receipt capture  
• Interviewing, Training, & Hiring - Conduct interviews, and hire quality team members as needed 
• Confirm New Hire information with HR coordinator
• Schedule & perform staff evaluations outside of the store as prompted by the HR coordinator.
• Work Email - Check work email address daily. Respond promptly
• Communicate important information to team members promptly. 
• Meet with the Store Owners monthly
• Bring any and all ideas regarding marketing initiatives, store sales growth opportunities, team building, paperwork questions, etc. to the monthly meeting

Store Cleanliness 

• Maintain clean store and friendly environment - ensure all deep cleaning and daily cleaning is handled by staff which includes, but is not limited to the following: 
• Outside daily details: ensure trash is picked up from parking lot and yard, outside tables are arranged neatly and wiped down daily, weeds are pulled
• Inside daily details: front/side windows, and drive thru window are free of fingerprints, tables and chairs are clean, condiment station is neat, fridges are fully stocked, and clean, window sills in store are wiped down daily for bugs, walls and shelves are wiped down regularly

Same Store Sales Growth 

• Speed and Consistency - strive for under 30 second window times and the delivery of over 60 Smiles per Half Hour during peak times.
• Customer Service - Continue to develop and build customer loyalty through amazing customer service
• Uphold the Amazings - amazing people, serving amazing drinks, amazingly fast
• Upselling -  of drink size, food, and drink add-ins. 
• Maintain the store in all areas to uphold Scooter’s Coffee brand standards.

THE SCOOTER'S
COFFEE FACTS
Over time, Scooter’s Coffee cultivated and nourished strong emotional ties with our farmers, employees, franchisees, baristas, customers, and suppliers. It’s these ties that make up the very fabric of our brand and capture the magical essence of who we are and what we stand for....There’s Just Something About Scooter’s Coffee.

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