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General Manager

SERVPRO of Southern Cuyahoga

Mentor, OH

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JOB DETAILS
SKILLS
Billing, Budgeting, Business Development, Cellular Telephone, Coaching, Communication Skills, Construction, Construction Management, Continuous Improvement, Cost Control, Cost Forecasting, Customer Experience, Customer Relations, Customer Satisfaction, Documentation, Entrepreneurship, Establish Priorities, Federal Laws and Regulations, Financial Management, Financial Statements, Income Statements, Laptop PC, Leadership, Maintain Compliance, Mentoring, Operating Systems, Operations Management, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Profit & Loss, Profit & Loss Management, Quality Management, State Laws and Regulations, Time Management, Writing Skills
LOCATION
Mentor, OH
POSTED
20 days ago
Join the Trusted Leader in Restoration and Construction


At SERVPRO Team Fosdick, we specialize in fire and water cleanup and restoration, mold remediation, and construction services. We have expanded our operations to include 13 franchises in the Cleveland, Akron, Mentor, Mansfield and Toledo areas. We are currently seeking a driven and well-versed General Manager to oversee our new Mentor operation.  The General Manager will have full responsibilities for both Mitigation & Construction services focusing on leading and communicating with teams to remain informed on job progress, documentation, budgeting, and customer experience, while proactively addressing issues and driving continuous improvement.


What You'll Do:

1.       Oversee the management of the Mitigation & Construction Services
2.       Full profit and loss (P&L) responsibility for both the Mitigation and Construction division, overseeing financial performance, budgeting, 
           forecasting, and cost controls to ensure profitability and sustainable growth.
3.       Ensure all company divisions are operating on EOS (Entrepreneurial Operating System) principles.
4.       Create a V/TO (Vision Traction Organizer) with 1- and 3-year goals and 10-year snapshot that align with Company Vision
5.       Lead, participate in, and ensure accountability through weekly Level 10 Meetings with leadership and division teams, ensuring issues
           are identified, prioritized, and resolved.
6.       Oversee and support the resolution of escalated billing disputes with customers, clients, and insurers to ensure accuracy, timeliness,
           and customer satisfaction.
7.       Collaborate with Business Development to secure new business opportunities and support growth initiatives.
8.       Support Business Development efforts by building and maintaining relationships with key accounts and Centers of Influence (COIs) to
           ensure long-term client satisfaction.
9.       Partner with Division Managers and Shared Services to deliver exceptional and consistent customer experience.
10.     Support safety initiatives and policy enforcement.
12.     Supports recruiting, hiring, training, and retaining high-quality employees.
13.     Accountable for the effective management, utilization, and protection of all Company assets, including vehicles, equipment, tools,
          facilities, and physical property.
14.    Coach, mentor, and develop Division Managers to strengthen leadership effectiveness and accountability.
15.   Ensure compliance with all federal, state, and local regulations, as well as SERVPRO® standards and policies.


What We're Looking For:

1.       Strong written and verbal communication skills.
2.       Ability to interpret financial statements, including income statements, job costing, budgeting and use of financial data to drive
           operational decisions.
3.        Minimum of 5 years of Construction management experience (restoration industry experience preferred).
4.        Proficient computer skills, including Xactimate, and Microsoft Office Suite.
5.       Demonstrated leadership and people-management capabilities.
6.       Proficiency required in problem solving, time management, and ability to prioritize and deliver goals/objectives.

Why Servpro?
  • A respected brand with nationwide recognition
  • A dynamic, team-oriented culture that supports your success
  • Competitive salary plus performance-based incentives
  • Opportunities for growth within a fast-paced, essential industry
  • Company vehicle, laptop, and cell phone
  • Comprehensive benefits package
  • 401(k) with Company match
  • Paid vacation + holidays
SERVPRO is an Equal Opportunity Employer

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

About the Company

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SERVPRO of Southern Cuyahoga

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