General Manager

Sambazon - MIA

Miami, FL

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JOB DETAILS

SKILLS

Airport Security, Coaching, Communication Skills, Cook Dishes, Cost Control, Employee Relations, English Language, Environmental Regulations, Exceeded Sales Goal, Fast Food, Financial Management, Financial Regulations, Food Production, Food Quality, Food Safety, Inventory Costs, Inventory Management, Leadership, Lift/Move 50 Pounds, Maintain Compliance, Marketing, Multilingual, Operations, Performance Analysis, Performance Management, Physical Demands, Problem Solving Skills, Procedure Implementation, Profit & Loss Management, Quality System Requirements (QSR), Regulations, Regulatory Compliance, Resolve Customer Issues, Restaurant, Revenue Growth, Safety Compliance, Safety Process, Safety/Work Safety, Sales Analysis, Sales Forecasting, Security Clearance, Spanish Language, Team Lead/Manager, Team Player, Up-Selling, Willing to Travel, Workplace Issues

LOCATION

Miami, FL

POSTED

5 days ago

The General Manager is responsible for leading all aspects of a high-volume Quick Service Restaurant (QSR) located inside Miami International Airport. This role drives sales growth, ensures operational excellence, maintains strict airport and food safety compliance, and develops a high-performing team to deliver fast, friendly, and consistent service to travelers from around the world. Key Responsibilities Operations & Execution: -Oversee daily QSR operations in a fast-paced airport environment. -Ensure speed of service, order accuracy, food quality, and cleanliness standards are consistently met. -Manage food production, prep levels, and peak travel rush execution. -Monitor inventory, food cost, waste, and ordering to maintain profitability. -Ensure compliance with brand standards and airport authority regulations. Financial Management: Own and manage full P&L responsibility. -Control labor costs through effective scheduling based on passenger flow and sales forecasts. -Analyze sales trends and implement local marketing or upselling initiatives to drive revenue. -Meet or exceed sales, labor, and food cost targets. Leadership & Staffing: -Recruit, hire, and train management and crew members. -Build and maintain a strong bench for shift leadership coverage. -Coach team members on service standards, food safety, and efficiency. -Create a positive, accountable, and team-oriented culture. -Manage performance, conduct evaluations, and address employee relations issues. Guest Experience: -Deliver fast, friendly, and efficient service to domestic and international travelers. -Resolve guest complaints quickly and professionally. -Maintain high guest satisfaction scores and brand reputation. Compliance & Safety: -Maintain strict adherence to food safety standards and local health regulations. -Ensure compliance with TSA, airport security requirements, and badging protocols. -Enforce safety procedures to reduce workplace incidents. Qualifications: -5+ years of QSR or high-volume restaurant management experience. -Proven track record managing $2M+ annual revenue preferred. -Strong knowledge of food cost, labor management, and inventory controls. -Experience leading large teams. -Ability to work flexible hours including early mornings, late nights, weekends, and holidays. -Must be eligible to obtain airport security clearance. Key Competencies: -High-energy, hands-on leadership style -Strong operational execution skills -Results-driven and financially accountable -Excellent communication and coaching abilities -Bilingual (English/Spanish) strongly preferred Physical Requirements: -Stand for extended periods -Lift up to 50 lbs -Work in a secure, high-traffic airport environment Requirements/Responsibilities The General Manager is responsible for leading all aspects of a high-volume Quick Service Restaurant (QSR) located inside Miami International Airport. This role drives sales growth, ensures operational excellence, maintains strict airport and food safety compliance, and develops a high-performing team to deliver fast, friendly, and consistent service to travelers from around the world. Key Responsibilities Operations & Execution: -Oversee daily QSR operations in a fast-paced airport environment. -Ensure speed of service, order accuracy, food quality, and cleanliness standards are consistently met. -Manage food production, prep levels, and peak travel rush execution. -Monitor inventory, food cost, waste, and ordering to maintain profitability. -Ensure compliance with brand standards and airport authority regulations. Financial Management: Own and manage full P&L responsibility. -Control labor costs through effective scheduling based on passenger flow and sales forecasts. -Analyze sales trends and implement local marketing or upselling initiatives to drive revenue. -Meet or exceed sales, labor, and food cost targets. Leadership & Staffing: -Recruit, hire, and train management and crew members. -Build and maintain a strong bench for shift leadership coverage. -Coach team members on service standards, food safety, and efficiency. -Create a positive, accountable, and team-oriented culture. -Manage performance, conduct evaluations, and address employee relations issues. Guest Experience: -Deliver fast, friendly, and efficient service to domestic and international travelers. -Resolve guest complaints quickly and professionally. -Maintain high guest satisfaction scores and brand reputation. Compliance & Safety: -Maintain strict adherence to food safety standards and local health regulations. -Ensure compliance with TSA, airport security requirements, and badging protocols. -Enforce safety procedures to reduce workplace incidents. Qualifications: -5+ years of QSR or high-volume restaurant management experience. -Proven track record managing $2M+ annual revenue preferred. -Strong knowledge of food cost, labor management, and inventory controls. -Experience leading large teams. -Ability to work flexible hours including early mornings, late nights, weekends, and holidays. -Must be eligible to obtain airport security clearance. Key Competencies: -High-energy, hands-on leadership style -Strong operational execution skills -Results-driven and financially accountable -Excellent communication and coaching abilities -Bilingual (English/Spanish) strongly preferred Physical Requirements: -Stand for extended periods -Lift up to 50 lbs -Work in a secure, high-traffic airport environment Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

About the Company

Sambazon - MIA

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