General Manager

We are searching for a GeneralManager to build and lead Jetson's new Nashville market from the ground up. This is a true blank canvas — no team, no installs, no customer base, and no local presence yet. The right person has done this before: launched a market or branch in a field service environment, built a team of residential trades professionals from scratch, and owned the P&L the entire time. You will write the playbook, lead from the front every day, and be personally accountable for everything that happens in this market.

• Oversee daily operations of the Jetson Nashville branch including scheduling, installations, service calls, quality control, and safety compliance
• Build and lead a high-performing team of HVAC technicians, electricians from scratch — recruiting, onboarding, coaching, and holding people accountable from day one
• Be on the ground every day leading from the front, upholding Jetson culture, and ensuring we are attracting and hiring top players who exemplify Jetson values
• Lead, mentor, and develop your field force of HVAC and electrical technicians to deliver the best customer experience in the business
• Manage vendor and subcontractor relationships, holding partners accountable to quality and performance expectations
• Establish local partnerships with utilities, contractors, and community organizations to drive brand awareness and customer acquisition
• Gather market insights and manage local regulatory, permitting, and compliance matters including Market's contractor licensing requirements
• Work closely with HQ teams across Sales, Marketing, Supply Chain, Product, Engineering, and Customer Success to improve products, enhance customer experiences, and align on strategic goals
• Use data and KPIs to drive continuous improvement and align with corporate goals
• Provide regular financial and operational reports to the executive team

• Direct, hands-on experience managing and dispatching a field force of HVAC technicians, electricians, or residential home services installation crews performing work inside customers' homes
• Proven experience launching or building a new market, branch, or division from zero — no existing team, customer base, or operational playbook. You have built something from nothing before
• Full P&L ownership at meaningful scale in a field operations or home services context — you have owned a budget, read a P&L, and driven decisions with data and KPIs
• Proven track record of building and developing high-performing teams from scratch including recruiting, onboarding, coaching, and holding people accountable
• Entrepreneurial mindset and genuine comfort operating with ambiguity — you solve before you escalate and don't need a playbook to take action
• Exceptional problem-solving, decision-making, and communication skills
• Genuine belief in home electrification and clean energy — you're here because the mission matters to you, not just because it's a GM seat
• Proficiency in business software, CRM systems, and Google Workspace
• Fluency with modern tools including AI to automate and improve daily workflows
• Ensures team compliance with OSHA electrical standards and Lockout/Tagout (LOTO) requirements across all field operations
• Background in HVAC, electrical, plumbing, or adjacent residential home improvement
• HVACR Master Contractor License or Tennessee equivalent strongly preferred; willingness to obtain required
• Bachelor's degree in Business Administration, Engineering, or a related field preferred but not required
• Valid driver's license and ability to travel within the Nashville service area

Job Type: Full-time, Permanent

Pay: $140,000 - $165,000 per annum

Benefits:

Health Insurance premium 85% paid by Jetson

Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson

Parental Leave Top Up

Education Support

Equity

401k program

Work Location: In person - Nashville, TN