Sign upLog in

General Manager

Arlo Williamsburg

New York, NY

Apply
JOB DETAILS
SALARY
SKILLS
Alliance/Partner Marketing, Analysis Skills, Asset Management, Brand Management, Budgeting, Capital Budgeting, Communication Skills, Cross-Functional, Expense Management, Financial Reporting, Food and Beverage Industry, Forecasting, Hospitality and Tourism, Housekeeping/Cleaning, Leadership, Loss Prevention, Management Strategy, Negotiation Skills, Operations, Performance Analysis, Performance Management, Philosophy, Preventative Maintenance, Problem Solving Skills, Quality Control, Revenue Growth, Revenue Management, Safety/Work Safety, Service Delivery, Strategic Planning
LOCATION
New York, NY
POSTED
Today
SUMMARY DESCRIPTION:

The General Manager is responsible for effectively leading the day-to-day operations of the hotel and its team members. Prepares budgeting, strategizing, planning, organizing and directing all hotel services, including front-of-house and back of house operations.

RESPONSIBILITIES AND AUTHORITIES:

  • Always treats guests with courtesy and respect in a variety of situations.
  • Displays honesty & integrity.
  • Conducts pre-shift meetings.
  • Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
  • Motivates, inspires and develops team members.
  • Create preventive maintenance programs for consistency of the product
  • Ensures updated safe work environment
  • Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity.
  • You build strong partnerships with internal customers and outside vendors
SPECIFIC DUTIES
  • You possess excellent communication and leadership skills and are a strong,creative problem solver both with Team members and third-party partners operating within the hotel
  • Oversee and manage regional and cross-functional brand standards of the organization.
  • Partner with other senior management to discuss strategies, objectives, and obstacles in relation to standards.
  • Acts as a primary liaison between Company and the Brand's franchising groups; ensures that quality control is maintained as it pertains to brand standards.
  • Evaluates the effectiveness of brand/management practices, processes and activities; recommends or otherwise ensures appropriate measures are taken to maximize the performance of all operations.
  • Embodies the values of Arlo and is culture driven
  • Monitors the performance of the hotel through verification and analysis of the hotels guest satisfaction system and financial reports.
  • Proactive and initiates items required to remain aligned with the budget and goals.
  • Works directly with the Corporate Director of Operations to strategize on forecasting and budgets.
  • You are a proactive, self-starter who can work well both independently and as part of a team
  • You are comfortable being a change agent and creating a welcoming environment
  • You are confident and have the ability to think clearly on your feet and under pressure
  • You love to negotiate and create win-win situations for customers, owners, partners and all operational team members alike
  • Overseeing and directing the daily operations for the Front Office, Maintenance, Housekeeping, Food & Beverage & Security departments for hotel.
  • Daily Co-ordination with F&B Managers to ensure a seamless, thoughtful and excellent level of service.
  • Directing, implementing and maintaining a service and management philosophy which serves as a standard to respective department heads and staff.
  • Design and implement training for departments to continuously exceed standard service and operational standards as set by Arlo Hotels.
  • In conjunction with the Asset Manager , develop and implement strategies to ensure seamless service delivery while maximizing revenue and management costs.
  • Develop and direct the performance of departmental managers and supervisors to ensure the highest levels of guest and employee satisfaction in a cost efficient manner.
  • Assists in leading Safety Committee initiatives and Security provisions.
  • Assist Ownership in the protection and enhancement of all hotel assets through appropriate programs in maintenance, security and housekeeping as well as through the capital budgeting process.
REQUIREMENTS:
  • A minimum of 5 years previous General Manager experience in a hotel environment.
  • Intensive direct experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention and/or Engineering and Food & Beverage.
  • Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction needed.
  • Previous experience managing third party or leased space arrangements such as food & beverage, valet or security.
  • Strong financial acumen with an ability to partner with other departments to drive revenue and manage expenses.
  • Proven ability to communicate professionally and tactfully in all interactions with guests and employees


Salary Range: $200,000 - $220,00 per annum

About the Company

A

Arlo Williamsburg

Resume Resources

Free Resume TemplatesFree Resume Builder