General Manager - New York, NY

• Interact with property owners, upper management, internal team members, and business partners in an accurate and timely manner to maximize client satisfaction, ensure project completion, and stay apprised of day-to-day property operations.
• Interface with residents to punctually address their concerns.
• Work in conjunction with internal departments such as compliance, leasing, and accounting, which includes examining all lease packages for current and potential residents.
• Provide direction, set goals and objectives, and manage scheduling for Resident Managers, office, building, and leasing staff while fostering a positive and collaborative work environment.
• Recruit, train, and lead a cohesive team to ensure efficient property operations.
• Ensure compliance and communication of policies and procedures for residents and internal team members to exceed survey, audit, review, and inspection expectations.
• Perform regular property inspections to identify maintenance issues, in addition to overseeing maintenance of all building operations and systems, coordinating preventive maintenance work, identify and coordinate vendors for building repairs, construction, and capital improvements in partnership with the Resident Manager.
• Oversee ongoing construction for new buildings.
• Negotiate service contracts and ensure compliance with contractual obligations.
• Must be available after-hours for emergencies, coordination of resources and implementation of corrective action.
• Ensure appropriate insurance requirements are in place, and report liability and property incidents to upper management and submit necessary paperwork.
• Participate in the preparation of and adhere to operating budgets and forecasts, prepare Monthly Variance Reports, Utility Consumption Reports, and other required reports.
• Analyze patterns of income and expenses, providing recommendations to upper management. Implement strategies for enhancing financial performance wherever feasible.
• Process invoices through the AP system and manage vendor payments.
• Build positive relationships with residents, addressing concerns and implement resident retention initiatives and community engagement programs ensuring a high level of satisfaction.
• Must be present on-site and be able to move throughout the building to address building related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors.
• Ability to ascend and descend stairs and be comfortable with exposure to varying environmental climates and circumstances.
• Position may be required to perform duties outside their normal responsibilities as needed.

• Bachelor’s degree in business, marketing, real estate, or finance or equivalent experience.
• A minimum of 10 years of multifamily residential and condo management experience.
• Proficiency in navigating computers and property management software, to include Microsoft Office include iLuvLeasing, On-Site, Elise AI, RentCafe and Yardi.
• Technical knowledge of building operations and maintenance.
• Understanding of marketing trends, budgeting and reporting, including strong financial skills with knowledge of GAAP.
• Valid NYS real estate license or ability to obtain one within the first 120 days of employment. All active license holders must register their license with Rose Associates upon hire.
• Work authorization (required)
• Must be available to work weekends (Saturdays and Sundays) as needed

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