General Manager, Nova Guides

The opportunity

Delaware North Parks and Resorts is hiring a General Manager to lead Nova Guides at Camp Hale in Red Cliff, Colorado. As the operational leader, you will drive revenue growth, operational excellence, and exceptional guest experiences across a premier outdoor recreation destination. We are seeking an inspiring, hands-on leader who thrives in dynamic environments, builds high-performing teams, and delivers unforgettable outdoor experiences. If you're ready to lead a one-of-a-kind adventure destination and make a lasting impact on guests, team members, and business performance, apply today and join Delaware North in creating unforgettable experiences in the heart of the Colorado Rockies.

Pay

Minimum - Anticipated Maximum Base Salary: $81,900 - $110,600 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Lead all aspects of operations, including lodging, food and beverage, outdoor adventures, events, retail, sales and marketing, facilities, finance, and human resources.
• Champion a culture of safety, service excellence, and continuous improvement while developing high-performing teams and delivering exceptional guest experiences.
• Drive revenue growth and business performance through strategic planning, financial oversight, and operational execution.
• Build and maintain strong relationships with community partners, tourism organizations, and industry stakeholders.
• Ensure compliance with Delaware North policies, standards, and regulatory requirements while supporting daily operations.
• Operate company vehicles as needed to support business operations.

More about you

• Bachelor's degree or equivalent experience.
• At least five years of experience in hospitality or hotel management, including food service, lodging, and retail; preferably with experience in outdoor adventure and event managment.
• Experience managing facilities maintenance and projects.
• A passion for the outdoors with familiarity of the safety standards, equipment maintenance, and emergency response practices essential in high-risk adventure settings is preferred
• Ability to develop and maintain transparent, effective, and positive relationships with key stakeholders.
• A commitment to excellence in guest service.
• Strong organization, communication, analytical, and team-building skills.
• Must possess a valid driver's license.

Shift details

Days

Weekends

Holidays

Events

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Who we are

Delaware North operates Nova Guides and Camp Hale Weddings located in the Vail, Colorado area. The property features a main lodge with a restaurant and retail shop. Nova Guides provides ATV/UTV guided tours and rentals, winter snowmobile and snow coach guided tours and rentals, and private fly fishing and archery instruction. Delaware North Team Members receive 50% off on meals on workdays, and 20% off retail shop items. Twice yearly, enjoy Free Family Day, offering free access to Jeeps, Snowmobiles, and Side-by-Sides.

We accept applications on an ongoing basis until the role is filled. There is no fixed deadline to apply.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.