General Manager

General Purpose:

We are excited to announce the exceptional career opportunity of General Manager at our Oak Brook, IL location at 3041 Butterfield Road. The General Manager oversees all aspects of the Golfzon Social hospitality experience: a bar and restaurant anchored by high-tech indoor golf simulators.

This position is focused on ensuring a fun and enjoyable golf hospitality experience that includes assisting new visitors with the booking process, instruction on game technology use, delivering stellar service, managing food and beverage operations, and actively focusing on customer acquisition and retention through innovative programming.

Other major responsibilities include implementing and monitoring the budget, hiring, training and supervising all key staff members, monitoring the quality of the property’s products and services, and securing the property’s assets, including inventories, facilities and equipment. The ideal candidate has experience in the daily management of F&B operations including staffing and scheduling, menu planning, and ensuring consistent and high levels of guest and patron service levels.

Benefits for this position include: a group health insurance plan, dental plan, vision plan, paid time off, a 401(k) savings plan, and optional Flexible Spending/Health Savings Accounts.

The right candidate will have a customer-centric, entrepreneurial mindset, consistently seeking ways to elevate guest experiences while driving business growth through creative problem-solving, innovation, local partnerships and leadership.

Salary Range: $80,000 - $100,000 / year, Bonus incentive opportunity up to 20%, based on financial and MBO performance objectives.

Essential Duties:

• Develop, maintain, and administer a sound business and organizational plan for the property which includes an operating budget and marketing plans
• Manage restaurant operations to ensure seamless delivery of products to the customer
• Hire, develop, and supervise all key employees of the facility
• Extend a culture of hospitality to staff via proper scheduling, training and coaching
• Operate the property in accordance with applicable local, state, and federal laws
• Maintain food and beverage operations in accordance with health and safety guidelines
• Oversee the care and maintenance of the property’s physical assets
• Assist in the creation and coordination of the property’s marketing strategy in conjunction with the designated Regional Director of Marketing
• Create and conduct player development programs to attract golfers to the facility
• Ensure the highest standards for food, beverage, sports and recreation activities
• Analyze financial statements (income and expenses) relative to budgeted goals and take corrective measures as necessary. Prepare monthly financial reports for upper management and ownership.
• Participate in outside activities that are judged appropriate by the Regional Manager to enhance the presence of the property in the local community
• Professionally and efficiently stock and display merchandise
• Actively grow league, event sales and memberships at the facility

Qualifications & Skill Requirements:

• Must have 3 years of hospitality management in a full-service restaurant and bar
• Demonstrated ability to run an efficient, high quality, service-oriented operation
• Must possess excellent written and verbal communication skills
• Must be highly organized, efficient and detail oriented
• Must have excellent interpersonal skills
• Must be proficient in Microsoft Office, CRM software and restaurant POS systems
• Must have supervisory, coaching and staff development experience
• Must have a strong business aptitude and passion for the F&B and golf business
• Experience working in a hybrid restaurant / entertainment venue preferred
• Experience project managing a store renovation preferred
• Golf Knowledge preferred, but not required

Physical Demands:

Regularly stands, walks and sits.  Occasionally may climbs, balances, stoops, kneels, crawls, crouches, tastes or smells.  Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears.  Occasionally lifts up to 50 pounds.

Environment/Noise:

Occasionally works in outdoor weather conditions.  Noise level is moderate.

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of Microsoft Office applications. 

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. 

Benefits & Other Compensation: 
This position includes eligibility for the following benefits, subject to applicable plan terms: 

• Healthcare Benefits – Medical, Dental, and Vision coverage 

• Retirement Benefits – 401(k) with employer match (19 years of age and older) 

• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria 

• Additional Compensation – Eligibility for Bonuses, Commissions, Service Charge, Employee Meals 

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company’s discretion.