General Manager | Palihotel Seattle

General Manager

We're looking for a friendly, fastidious, and dedicated General Manager at Palihotel Seattle. The ideal candidate will expertly oversee the front desk, housekeeping, property maintenance, Food & Beverage and overnight teams at both properties ensuring a delightful guest experience and our signature trusty service. This dynamic role is ideal for a hospitality-driven individual who understands the 24/7 nature of managing a hotel and enjoys training and managing a nimble team.

Ideally situated in the city's downtown core, steps away from world famous Pike Place Market and Seattle Waterfront, Palihotel Seattle is a boutique hotel offering an enclave for savvy travelers, culture seekers and locals alike. From our 96 thoughtfully designed guestrooms to our locally-inspired restaurant, The Hart and The Hunter, every detail is curated to immerse our guests in the essence of Seattle. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihotel Seattle.

The Task At Hand:

• Ensure the hotel operates in alignment with Palisociety's approach to community-driven, design-forward, service-oriented hospitality.
• Hire, train, supervise, coach, and develop all team members to ensure performance consistency, strong follow-through, and ownership at all levels.
• Lead performance management processes, including regular feedback, coaching, and formal evaluations.
• Establish clear expectations and hold leaders accountable for execution of all operational standards and deadlines.
• Maintain a positive, professional work environment while ensuring compliance with all employment laws and company policies.
• Ensure consistent communication across all departments through structured meetings (daily briefings, weekly department meetings, monthly leadership meetings).
• Oversee onboarding and training to ensure alignment with Palisociety standards, systems, and service expectations.
• Maintain strict adherence to all operational manuals, SOPs, and company standards; identify gaps and drive continuous improvement.
• Ensure all team members meet grooming, uniform, and presentation standards.
• Support hands-on with front desk duties as needed.
• Lead property Safety Committee and ensure full compliance with all safety, OSHA, and local regulatory requirements.
• Respond appropriately to emergencies and ensure preparedness across all departments.
• Partner closely with the Regional Director of Operations on staffing, culture, performance, and disciplinary matters.
• Conduct regular property walks and audits to ensure consistent execution across all departments.

Managing Guest Experience:

• Drive a culture of hospitality that is both highly personalized and operationally consistent.
• Continuously monitor and improve guest satisfaction metrics, with a focus on achieving and maintaining a 4.0+ rating across key platforms.
• Ensure all guest reviews and feedback are responded to in a timely, professional, and brand-aligned manner.
• Actively engage with guests on property to gather feedback and identify opportunities for improvement.
• Lead guest recovery efforts and coach team members on service excellence and problem resolution.
• Identify trends in guest feedback and implement operational changes to improve the overall experience.

Property Maintenance & Housekeeping:

• Maintain the property to the highest cleanliness, maintenance, and design standards through daily inspections and ongoing oversight.
• Conduct routine walkthroughs and structured weekly inspections with Housekeeping, Engineering and F&B teams.
• Ensure all spaces align with Palisociety styling standards and Eye for Detail expectations.
• Oversee preventative maintenance programs and ensure all work is tracked and completed in a timely manner utilizing all company tools including Optii.
• Manage vendor relationships, repair projects, and capital improvements with a focus on quality and cost efficiency.
• Partner with Regional Director of Operations and Design teams on FF&E updates, repairs, and replacements.
• Ensure all housekeeping and maintenance programs are consistently executed and continuously improved.

Food & Beverage:

• Oversee all aspects of the Food & Beverage operations, ensuring alignment with brand standards and guest expectations.
• Maintain a strong, visible presence in F&B outlets, particularly during peak periods.
• Partner with F&B leadership to drive revenue, control labor and cost of goods, and improve overall profitability.
• Ensure all F&B spaces meet cleanliness, maintenance, and design standards consistent with the hotel.
• Conduct daily and weekly walkthroughs of all spaces and manage all styling to the guidelines.
• Collaborate on activations, programming, and local partnerships to position the restaurant as both a guest amenity and neighborhood destination.
• Ensure all social media content is submitted weekly, meeting all deadlines.
• Regularly review performance metrics and implement strategies to improve efficiency and guest satisfaction.

Property Cost Control & Revenue Goals:

• Own the financial performance of the property with a strong focus on expense control, labor management, and margin improvement.
• Actively manage departmental checkbooks on a weekly basis to ensure spending aligns with budget expectations.
• Review labor models and scheduling practices to ensure efficiency while maintaining service standards.
• Identify cost-saving opportunities and operational efficiencies across all departments.
• Ensure accurate purchasing practices, inventory controls, and proper invoice coding.
• Lead monthly cost review meetings and hold department heads accountable for financial performance.
• Ensure timely completion of inventories and proactive management of variances.

Financial Reporting and Owner Relations:

• Partner with Accounting and the Regional Director of Operations to ensure timely and accurate completion of all financial reporting.
• Produce detailed and accurate monthly variance commentary with clear explanations and actionable insights.
• Maintain strong ownership relationships through transparent communication and consistent performance.
• Support the development and execution of annual budgets and forecasts.
• Proactively identify risks and opportunities and communicate them effectively to leadership.

Sales & Marketing:

• Partner with Sales, Marketing, and Revenue Management teams to drive topline performance, including RevPAR, ADR, and occupancy.
• Support the execution of sales strategies and ensure the property is positioned effectively within the market.
• Identify and support initiatives that drive incremental revenue, including F&B programming and local partnerships.
• Act as a brand ambassador within the local community to build awareness and demand.

What We're Looking For:

• Strong leadership presence with a hands-on, roll-up-your-sleeves approach.
• Highly service-oriented with a passion for hospitality and guest experience.
• Strong financial acumen with proven ability to manage budgets, control costs, and improve profitability.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to prioritize, multi-task, and execute with a high level of attention to detail.
• Clear communicator with strong interpersonal and leadership skills.
• Proficiency in Microsoft Office and hotel operating systems; experience with systems such as Craftable preferred.
• Ability to remain calm under pressure and make sound decisions in a fast-paced environment.
• Minimum of 5 years of senior property leadership experience in a hotel environment, preferably boutique or lifestyle.
• Strong Food & Beverage operational experience required.
• Flexible schedule, including evenings, weekends, and holidays as needed.
• Ability to stand, walk, and perform physical duties throughout the day, including lifting up to 40 lbs.

What's In It For You:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you're under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture