Essential Job Responsibilities
Restaurant Leadership and Operations
* Lead all daily restaurant operations to ensure operational excellence and consistent execution of our standards.
* Provide leadership, direction, coaching, and support to managers, Shift Leaders, and hourly team members.
* Supervise, assign, and delegate responsibilities appropriately to ensure business needs are met.
* Implement, communicate, and sustain company initiatives, processes, goals, and operational priorities.
* Ensure the restaurant is properly staffed, organized, clean, safe, and prepared for each shift.
* Maintain accountability for restaurant performance, standards execution, and overall business results.
Guest Experience and Brand Standards
* Champion a culture of hospitality and exceptional guest service throughout the restaurant.
* Take ownership of guest relations, service recovery, and customer satisfaction outcomes.
* Coach team members and managers on behaviors that improve the guest experience.
* Ensure timely, accurate, and high-quality execution of all food orders and service expectations.
* Act as a goodwill ambassador within the local community.
Sales, Profitability, and Business Management
* Drive sales growth, operating profit, and overall restaurant performance.
* Develop and execute short-term and long-term plans to support sales and profitability goals.
* Use reports, restaurant systems, and business trends to identify opportunities and improve results.
* Manage controllable costs, including food cost, labor cost, inventory, cash handling, invoicing, and other administrative processes.
* Ensure accurate completion of prep lists, order guides, inventories, payroll, and required operational documentation.
Team Development and Talent Management
* Recruit, interview, hire, onboard, train, and retain a fully staffed restaurant team.
* Provide ongoing leadership and development to the restaurant management team and hourly team members.
* Use performance management tools and processes to deliver coaching, correction, feedback, and recognition.
* Create a respectful, team-focused work environment that supports engagement, accountability, and retention.
* Build team morale and rally employees around key business goals and restaurant priorities.
Food Safety and Workplace Safety
* Ensure compliance with all applicable federal, state, and local safety, sanitation, and food handling requirements.
* Maintain required food safety certifications or permits within required timeframes and keep them current.
* Create an environment where food safety, sanitation, cleanliness, and workplace safety are consistently reinforced.
* Perform regular line checks to maintain product quality, recipe adherence, and food safety standards.
* Immediately address and escalate food safety concerns, injuries, equipment issues, or unsafe conditions.
Facility, Equipment, and Asset Management
* Ensure regular repairs and maintenance of the restaurant are completed in a timely manner.
* Protect company assets through proper cash controls, inventory practices, security procedures, and operational discipline.
* Maintain a professional restaurant environment that supports guest satisfaction, employee safety, and brand standards.
* Ensure equipment, supplies, and restaurant systems are used properly and maintained according to company expectations.
Qualifications
* Minimum of 2 years of General Manager experience preferred.
* High School Diploma, GED, or equivalent required.
* Food Handler or Manager certification required where applicable by law or company policy.
* Demonstrated experience leading restaurant operations, sales, staffing, training, food safety, and financial