Position Title: General Manager Job Description: At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals. The General Manager will ensure that members receive the highest quality of service and facilities, as well as lead, motivate, and manage their team. This role will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising, and coordinating the activities of employees engaged in servicing our members’ needs. Reports to: Owner Experience Requirements:
4-year college degree preferred or related business experience.
3-5+ years management experience required.
Skill Requirements:
Excellent written and verbal communication
Strong organizational skills
Strong leadership skills
Strong administrative skills
Strong customer service skills
Strong computer skills
Professional Responsibilities: Operations
Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, Information Technology.
Resolve member complaints in an efficient and tactful manner following club procedure and documentation.
Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members and employees.
Ensure the club meets brand standards for cleanliness, maintenance, safety, and security.
Ensure visible maintenance items are repaired promptly and proper signage is posted.
Track completion of opening/closing checklists, logs, and cleaning checklist.
Oversee expense goals by managing payroll and general and administrative expenses.
Keep current in knowledge of key competitors.
Perform brand excellence reviews.
Communicate and implement club policies and procedures to employees.
Personal Training
Achieve desired personal training revenue, Set/Show/Close, and session burn goals.
Facilitate integration of Personal Training services into point-of-sale presentations to maximize the number of fitness assessments scheduled and packages sold.
Oversee PT manager in ensuring all components of departmental objectives are satisfied.
Sales
Achieve desired revenue goals in the following profit centers:
Membership
Training
Retail & Merchandising
Monitor flagged check-ins to increase revenue and reduce collections.
Ensure ongoing prospecting and generation of new prospective members.
Ensure that the staff has a high level of knowledge about the club’s programs, facilities, and equipment.
Hold daily, weekly, and monthly meetings to train staff and maintain a high performing team.
Demonstrate an ability to increase revenue per member.
Compensation Structure:
Sliding scale salary and commission/bonuses reflective of main drivers of business including but not limited to:
Average annual EFT
Shop Score Goal
Delinquency Collection Goal
*Retro Fitness is an Equal Opportunity Employer and a Drug Free Workplace. Background checks and screenings are required for all new hires.
Numbers & Facts
Location
Philadelphia, PA
Job Type
Full-time
Skills
Accountingunmatched
Administrative Skillsunmatched
Budgetingunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
Documentationunmatched
Expense Trackingunmatched
Fitnessunmatched
Health Insuranceunmatched
Information Technology & Information Systemsunmatched
Leadershipunmatched
Maintenance Servicesunmatched
Marketingunmatched
Meet Sales Quotaunmatched
Organizational Skillsunmatched
Past Due Accountsunmatched
Payroll Managementunmatched
Policy Implementationunmatched
Presentation/Verbal Skillsunmatched
Procedure Implementationunmatched
QoS (Quality of Service)unmatched
Quality of Careunmatched
Resolve Customer Issuesunmatched
Retail Merchandisingunmatched
Retrounmatched
Revenue Growthunmatched
Salesunmatched
Sales Presentationunmatched
Sales Prospectingunmatched
Staff Trainingunmatched
Team Lead/Managerunmatched
Training/Teachingunmatched
Writing Skillsunmatched
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