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General Manager

Holiday Inn Express, Plattsburgh

Plattsburgh, NY

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Best Practices, Budgeting, Continuous Improvement, Corrective Action, Customer Service Evaluation, Employee Retention, Financial Control, Forecasting, Hospitality and Tourism, Hotel Management, Human Resources Management, Inventory Costs, Leadership, Maintain Compliance, Marketing, Marketing Plan, Microsoft Excel, Microsoft Word, Operations Management, Organizational Skills, Performance Management, Performance Reviews, Problem Solving Skills, Profit & Loss, Profit & Loss Analysis, Property Maintenance, Property Management, Quality Assurance, Quality Metrics, Revenue Growth, Revenue Management, Safety Standards, Sales, Social Media, Staff Development, Staff Motivation, Teleconferencing, Training Program, Training/Teaching, Vehicle Driving
LOCATION
Plattsburgh, NY
POSTED
Today
Holiday Inn Express Plattsburgh, NY is seeking a General Manager that is highly motivated, determined, and results oriented.

Position Overview:
Under the direction of the Vice President of Operations & Strategy, the General Manager is responsible for managing the property operations on a day to day basis to ensure optimum performance and continual improvement in guest services, employees, sales/marketing, property appearance, and profit/financial control. The ideal candidate will have a strong sense of urgency, personal initiative, and determination, be able to drive sales and exceed expectations of both team members and guests. We are looking for an experienced candidate with a proven track record of successfully managing a hotel's overall operation.

Job Responsibilities:
  • Monitor profitability of hotel through verification and analysis of monthly P&L’s. Work through team members to assist and initiate corrective actions.
  • Monitor cost and inventory matrixes.
  • Creates the Annual Budget for the hotel.
  • Actively participates in sales initiatives including but not limited to weekly teleconferencing calls and revenue management calls.
  • Forecasts projections weekly.
  • Actively participates in creating the annual marketing plan.
  • Passes the brand initiated Quality Assurance inspections with high results. Provides corrective actions for any deficiencies.
  • Maintains knowledge of product and service quality standards for the brand. Ensures adherence to brand standards. Ensures all safety standards are being maintained.
  • Monitors customer service scores through brand reports, social media and 3rd party sites. Ensure deficiencies are addressed and corrected.
  • Ensures best practices are being used in the execution of hiring and training.
  • Assists or establishes training and development programs for all associates.
  • Administers the annual performance review of immediate reports; oversees the annual reviews of all team members.
  • Ensures acquisition of competitive talent for the hotel, and promotes opportunities to attract and retain a high performing diverse workforce.
  • Executes and monitors goals and strategies assigned to the hotel.
  • Ensures all staffing levels are met and to make arrangements to insure such.
  • Manages human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.
  • Creates and maintains a positive, professional working environment in the hotel.
  • Each associate will adhere to a strict code of providing excellent and consistent service through brand directed initiatives.
  • Provide hands on leadership to ensure proper execution of hotel policies and procedures.
  • All other duties and special projects as assigned.

Qualifications:
  • Bachelors degree preferred but not required.
  • Minimum 3 years’ of experience in a similar position or the equivalent combination of education and experience.
  • Strong organizational skills.
  • Proficient in Microsoft Word and Excel.
  • Ability to create and develop a dynamic team.
  • Ability to problem solve and be flexible.
  • IHG brand experience required

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Holiday Inn Express, Plattsburgh

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