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General Manager

Lani Rooftop Lounge

Powell, OH

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JOB DETAILS
SKILLS
Auditing, Brand Marketing (Branding), Budget Management, Business Support, Communication Skills, Cross-Functional, Customer Experience, Customer Satisfaction, Forecasting, Health Department, Health Insurance, Identify Issues, Interpersonal Skills, Leadership, Life Insurance, Lift/Move 50 Pounds, Loss Mitigation, Loyalty Programs, Maintain Compliance, Marketing, Meet Sales Quota, OSHA, Operations, Operations Management, Performance Analysis, Performance Metrics, Performance Reviews, Point of Sale (POS) Systems, Profit & Loss Management, Reconciliation, Records Management, Regulations, Restaurant, Safety Compliance, Safety/Work Safety, Sales Analysis, ServSafe Certification, Staff Motivation, Stewardship, Supply Chain, Team Lead/Manager, Team Player, Vendor/Supplier Relations, Vision Plan
LOCATION
Powell, OH
POSTED
3 days ago
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Health insurance
  • Paid time off




About Lani Rooftop Lounge


The Lani Rooftop Lounge, an inspired name with meanings tied to sky or heaven, is an elevated indoor and outdoor experience on the roof of COhatch Powell. 


Lani Rooftop Lounge, tailored hospitality, ushers guests into an escape that is vibrant with natural beauty and laughter among friends as they enjoy harmonious flavors and fresh cocktails from a comfortable, breezy rooftop.    


Location: Lani Rooftop Lounge / Powell, OH 


Reports To: Head of Restaurant Operations 


Position Summary


The General Manager will lead Lani Rooftop Lounge with integrity, style, and a relentless commitment to customer satisfaction. You’ll orchestrate daily operations, champion our guest experience, and inspire a team that thrives on connection and creativity.


Key Responsibilities


  • Customer Experience Leadership
    • Sets the tone for 5-star service across all touchpoints—greeting, seating, ordering, ambiance.
    • Handle guest feedback gracefully, turning challenges into loyalty-building moments.
    • Train and motivate staff to deliver intuitive, personalized service every shift.
    • Ensure the environment reflects Lani’s seasonal branding and aesthetic detail.
  • Team Management and Culture
    • Ownership mentality 
    • Recruit, onboard, and develop high-performing service and bar staff
    • Cultivate a collaborative, guest-first culture with clear communication and accountability
    • Conduct regular performance reviews and lead team-building initiatives
  • Operational Excellence 
    • Oversee daily front-of-house operations and coordinate with kitchen/bar leadership
    • Manage budgets, labor forecasting, inventory, and vendor relationships
    • Ensure compliance with health, safety, and liquor regulations
    • Troubleshoot operational issues with agility and professionalism
  • Financial Stewardship
    • Own the P&L by meticulously managing labor, food costs, and general overhead
    • Analyze sales performance and pivot strategies with agility to meet revenue goals
    • Maintain rigorous standards to minimize waste and mitigate loss
    • Oversee precise cash handling, daily deposits, and register reconciliation
  • Communication and Reporting
    • Maintain transparent dialogue with ownership and corporate leadership regarding key performance metrics
    • Lead daily pre- and post-shift briefings to align the team on service goals and operational objectives
    • Manage detailed operational records, including logs and incident reports, with precision
    • Partner cross-functionally with marketing, HR, and supply chain teams to support holistic business needs
    • Deliver clear, concise shift summaries via email immediately following the conclusion of each service
  • Compliance and Safety
    • Verify that all team members maintain active ServSafe certifications and required industry credentials
    • Foster a safe workplace by ensuring OSHA compliance and the proper utilization of all equipment
    • Stay current with local health department regulations to ensure successful outcomes for all inspections
    • Strictly enforce allergen awareness and rigorous food handling protocols across the operation
  • Brand Representation and Event Execution 
    • Ensure all private event inquiries are meticulously reviewed, pursued with agility, and audited for precision
    • Partner with marketing and ownership to execute events and seasonal activations
    • Ensure visual and experiential consistency with Lani’s brand story
    • Advocate for innovation and elevate service in alignment with guest expectations
Qualifications
  • 3–5+ years of management experience in upscale hospitality or high-concept venues
  • Proven track record in leading teams with a focus on guest satisfaction
  • Strong communication and interpersonal skills with emotional intelligence
  • Proficiency in POS systems, scheduling software, and hospitality management tools
  • Flexibility for evenings, weekends, and seasonal programming
  • Ability to stand on your feet for extended periods of time 
  • Ability to lift 50 pounds 
Added Skills
  • Experience with branding, marketing, or event curation
  • Passion for visual aesthetics and immersive guest experiences 
  • Appreciation for cocktail culture and themed programming 
Benefits
  • Full Time 
  • Competitive Salary 
  • Bonus Structure 
  • Paid Time Off
  • Paid Holidays: Thanksgiving and Christmas Day 
  • Medical, Dental, & Vision Life Insurance 
  • Dining Allowance 
Disclaimer: This job description does not imply that these are the only duties to be performed by the employee(s) occupying this position. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. 

       Lani Rooftop Lounge is an equal opportunity employer 

About the Company

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Lani Rooftop Lounge

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