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General Manager

The NOW Rancho Santa Margarita

Rancho Santa Margarita, CA

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JOB DETAILS
SKILLS
Budget Management, Budgeting, Business Skills, Cash Flow, Cellular Telephone, Coaching, Communication Skills, Diversity, Forecasting, Franchise Management, Leadership, Marketing, Massage Therapy, Mentoring, Operations, Organizational Skills, Payroll Management, Performance Management, Performance Metrics, Profit & Loss, Regulatory Compliance, Retail Sales, Revenue Growth, Safety Compliance, Safety Standards, Sales, Schedule Development, Staff Requirements, Team Lead/Manager, Training/Teaching, User Documentation
LOCATION
Rancho Santa Margarita, CA
POSTED
30+ days ago
Benefits:
  • An environment where diversity is celebrated
  • A positive, empathetic, and supportive team and company
  • Team member discounts
  • Aesthetically inspiring work environment
  • Career growth opportunities
  • Complimentary monthly massage
  • Competitive compensation + generous bonus potential
  • 401(k)
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Free food & snacks
  • Free uniforms
  • Paid time off
  • Training & development

The General Manager leads the Experience Guide and Massage Therapist teams while overseeing daily boutique operations, guest experience, and overall business performance. This role focuses on inspiring and mentoring the team, driving sales and profitability, and ensuring every guest interaction reflects The NOW’s Brand Truths.


We are looking for a strong leader who is organized, motivated, guest-centric, and thrives in a fast-paced environment. Success in this role requires strong communication, initiative, and the ability to motivate others to achieve results.


The General Manager serves as an ambassador of The NOW’s culture and values:
LIVE IN THE NOW • KINDNESS IS MAGIC • CARE FOR THOSE WHO CARE FOR OTHERS • AUTHENTICITY ALWAYS


Key Responsibilities


  • Recruit, hire, and develop Experience Guides and Massage Therapists

  • Coach, mentor, and manage team performance

  • Ensure exceptional guest experiences and resolve guest concerns

  • Manage scheduling, payroll, and staffing needs

  • Monitor budgets, sales performance, and P&L

  • Track KPIs and drive membership and retail sales

  • Maintain cleanliness, safety, and compliance standards

  • Oversee inventory, daily cash flow, and boutique operations

  • Support local marketing, partnerships, and community engagement

  • Manage online reviews and guest feedback

Qualifications


  • 2+ years of management experience

  • Experience in a fast-paced, high-volume environment

  • Sales-driven with a proven ability to build a loyal guest base

  • Strong business acumen (P&L, budgets, labor forecasting)

  • Excellent communication and leadership skills

  • Wellness, spa, or membership-based business experience preferred

  • Flexible schedule including nights, weekends, and holidays

Why The NOW


  • Competitive salary + bonus potential

  • Health, dental, and vision benefits

  • 401(k) with company match

  • Monthly cell phone stipend

  • Complimentary monthly massage

  • Career growth opportunities

  • Beautiful, inspiring work environment

  • Team member discounts

  • Supportive and positive team culture

About The NOW


The NOW is a modern massage boutique designed as a space to disconnect from daily stress and reconnect with yourself. We provide a spa-like experience without the high cost or exclusivity of a traditional spa, allowing our Massage Therapists to focus on delivering high-quality healing services in a calm, supportive environment.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.

About the Company

T

The NOW Rancho Santa Margarita

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