General Manager- Residence Inn / SpringHill Carmel

$10000 STARTING BONUS & COMPANY CAR TO QUALIFIED CANDIDATES

Hotel General ManagerCompany: Ghoman GroupLocation: Residence Inn / SpringHill Suites by Marriott11895 N. Meridian St., Carmel, IN 46032, USA

Job Type: Full-Time

Position Overview

Ghoman Group is seeking an experienced and results-driven Hotel General Manager to oversee the operations of our Marriott-branded property in Carmel, Indiana. The ideal candidate will have extensive hotel leadership experience, a strong financial background, exceptional guest service skills, and a proven track record of driving revenue growth and operational excellence.

Marriott hotel management experience is mandatory for this position.

Key Responsibilities

• Oversee all hotel operations in accordance with organizational standards and objectives.

• Conduct regular meetings and briefings with department heads.

• Ensure compliance with all hotel SOPs, policies, procedures, and service standards.

• Lead key property initiatives, including renovations, capital projects, and service improvements.

• Handle guest concerns and oversee service recovery procedures.

• Develop and execute annual operating budgets, marketing plans, sales strategies, and capital budgets.

• Manage hotel profitability while maintaining high guest satisfaction scores.

• Monitor daily business reports and implement strategies to maximize performance.

• Analyze P&L statements and make data-driven operational decisions.

• Ensure monthly financial forecasts for Rooms, Food & Beverage, and Administration departments are accurate and achieved.

• Maximize room revenue through effective pricing, revenue management, and yield strategies.

• Prepare monthly financial and operational reports for ownership and stakeholders.

• Manage procurement of hotel supplies, equipment, and vendor contracts.

• Participate in recruiting, interviewing, hiring, and developing key management personnel.

• Coordinate daily operations with department heads to ensure seamless service delivery.

• Develop and mentor the executive leadership team and department managers.

• Maintain accountability for departmental performance and guest satisfaction.

• Lead strategic planning and long-term business growth initiatives.

• Ensure successful completion of internal and external audits.

• Support corporate sales efforts, client relations, and business development activities.

• Assist with residential and extended-stay sales initiatives when required.

• Maintain compliance with all legal, safety, health, and fire regulations.

• Safeguard operational quality standards across all departments.

Qualifications

Education

• Bachelor's Degree in Hotel Management, Hospitality Management, Business Administration, or a related field.

• Advanced hospitality certifications are a plus.

Experience

• 15–20 years of progressive experience in the hospitality industry.

• 5–10 years of experience as a Hotel General Manager or Assistant General Manager.

• Mandatory Marriott hotel experience, preferably with Residence Inn, SpringHill Suites, Courtyard, Fairfield Inn, or other Marriott-branded properties.

• Proven experience managing hotel operations, financial performance, revenue management, and guest satisfaction initiatives.

• Experience opening, repositioning, or successfully managing hotel properties preferred.

Required Skills

• Strong leadership and team-building abilities.

• Advanced knowledge of Marriott brand standards and operating procedures.

• Revenue Management and Yield Management expertise.

• Financial management, budgeting, forecasting, and P&L analysis.

• Excellent communication and interpersonal skills.

• Strong problem-solving and decision-making capabilities.

• Knowledge of hotel management systems and Microsoft Office Suite.

• Ability to lead multiple departments and drive operational excellence.

Benefits

• Competitive Salary

• Performance-Based Bonus Opportunities

• Career Growth Opportunities

• Paid Time Off

• Health, Dental, and Vision Benefits

• Professional Development & Training Programs

Only candidates with Marriott hotel management experience will be considered.