General Manager / Restaurant Manager

Bold – Remarkable – Memorable
Careers Start Here!!!
General Manager

Going to work never tasted so good! Our mission is to put burgers back into people’s lives. We’re growing our team and living the burger dream as we continue to push boundaries and grow at a pace that’s gotten us recognized as America’s Most Promising Company (Forbes), The #1 Mover and Shaker in the business (FastCasual.com) and just placed us among Forbes’ Top 25 Most Innovative Consumer and Retail Brands for 2015!

Our Restaurant General Managers are World Class Leaders with a passion for Quality Food and Amazing Guest Service.

They set the example their team members aspire to by teaching and living our High Five Values:

• Excite and Delight: Smile, impress and look after our guests with every visit
• Perfect Food: Delivering the best tasting burger and our SMASHING sides
• Pride in Place: Keep our restaurant and restrooms clean at all times
• It Starts With Me: Choose your attitude, be accountable and have fun!
• Do Well, Do Good: Volunteer and support your community

Smashburger strongly believes our best senior leaders come from our outstanding team of Field Managers. We’ve been recognized for growing both quickly and smartly, and are committed to continuing to bring the better-burger into new markets and locations. This has created terrific opportunities for GMs to be promoted into Multi-Unit or District Manager roles.

We believe that burgers done right make people happy and that our General Managers are a key ingredient in our effort to bring together bold, remarkable and memorable people, burgers and experiences. To reward you for the essential role you play, we provide a SMASHING compensation and benefits package that includes:

• Highly competitive compensation
• Employer Matched 401k Plan up to 6%
• Medical, Dental and Vision Insurance Options
• Disability and Life Insurance Coverage
• Vacation Time
• Wellness Resources
• Pre-Tax Savings Accounts
• Work/Life services for assistance with child care, finding movers, kennels and pet care, vacation planning and more!

Smashburger General Manager Responsibilities:

• Hire, train, develop and coach hourly team members
• Ongoing training and development of our management team and build a bench for future managers
• Ensure that Smashburger culture is strong within the restaurant and personified by the team
• Maintains timely schedules and appropriate staffing levels in accordance to Smashburger labor matrix
• Ensures every guest has a SIZZLING experience
• Delivers high quality, attractive food made according to Smashburger recipes
• Monitors and controls daily food cost
• Follows proper sanitation and cleanliness standards in the restaurant to fulfill health requirements and Smashburger standards
• Reviews and analyzes financial data weekly and initiates necessary actions to increase sales and profits
• Responsible for driving local store marketing, fundraising efforts and overall community involvement
• Orders inventory on a timely basis to ensure an adequate of product and supplies
• Follows all cash handling procedures to minimize all cash shortages. Ensures that cash is deposited into the bank daily
• Foster a safe work environment by following safety guidelines
• Follow all guidelines and procedures as outlined by Smashburger
• Maintaining proper employee records, and documentation per company standards and federal, state and local ordinances

Skills & Requirements

Smashburger Manager Competencies

To perform the job successfully, Smashburger Managers will demonstrate and continuously develop the following competencies:
Be a Forward & Strategic Thinker
Encourage Teamwork
Be a Life Long Learner
Foster Innovation
Be Decisive
Inspire and Motivate
Build & Foster Relationships
Lead with Questions
Build Consensus
Lead with Transparency & Courage
Build Trust
Manage Change
Collaborate and Listen
Manage Efficiencies & Processes
Create Effective Plans
Select and Develop Talent
Create Memorable Guest Experiences
Take Initiative
Demonstrate Flexibility & Adaptability
Use data to Analyze Issues
Drive Execution
Value Diversity & Difference

Smashburger General Management Requirements:

• Ideal candidates will have at least 1 year of experience as a General Manager within restaurant, retail, and/or hospitality industry
• Must possess a valid driver’s license and be willing to submit to a background check
• Must be able to successfully complete food and alcohol safety certification programs
• Proven ability to hire, train and develop team members
• Proven ability to drive sales and guest service initiatives by motivating and leading team members
• Must possess a sense of urgency, enjoy fast paced environment, and guest service focus
• Ability to understand and analyze financial profit and loss statements, food cost, inventory, food safety, and sanitation requirements
• Ability to successfully complete training program
• Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations

While performing the duties of this position, a manager may regularly be required to: work 50 hours a week, work days, nights and/or weekends, work in a fast paced environment, work around hot equipment (grill, fryer) and occasionally be exposed to cold temperatures (walk in freezer/refrigerator). This position may regularly be required to occasionally lift and carry boxes and supplies up to 50lbs, move around the restaurant and tight spaces; walk or stand 100% of shift and reach, bend, stoop, mop and sweep frequently.

Job Type: Full-time

Required experience:

• Restaurant Management: 2 years