General Manager

Job Description: General Manager 

Embarc is seeking an experienced, self-motivated, and organized leader to be our full-time General Manager at our newest location in Riverside (Arlington Avenue). Embarc is an emerging cannabis retailer, passionate about our community, customers, and people. If you are excited about retail leadership, read below -- we invite you to apply. 

What is the Job? 

The General Manager oversees store operations, team leadership, and the customer experience. This role requires strong leadership, excellent organizational skills, and strict compliance with company policies and state regulations. 

Leadership 

• Act as the business owner of your location. 
• Mentor, train, and coach team members, fostering a culture of continuous learning, development, and accountability. 
• Act as a key point of contact between global and store staff. 
• Understand and follow the Collective Bargaining Agreement governing all hourly team members. 
• Build a culture that aligns with the core values of the organization. 
• Utilize critical problem-solving skills to make decisions for the store. 
• Builds a relationship with local owner(s) and Community Advisory Board. 
• Be a champion of change. 

Store Operations: 

• Supervise daily store operations to ensure efficiency and compliance. 
• Review store Profit and Loss/Budgets to drive efficiency and profitability. 
• Builds schedules and reacts to business to ach 
• ieve budgeted labor targets. 
• Actively builds a pipeline of talent through proactive recruiting practices. 
• Ensures employees follow state and union work hours, breaks, and safety requirements.  
• Oversee opening and closing procedures, cash handling, and merchandising. 
• Own the implementation of company policies, legal regulations, and operational improvements. 
• Maintains a deep knowledge of licensing and compliance at both state and local levels.  
• Ensure accountability across all roles and functions. 
• Able to safely lift and carry up to 35 lbs 
• Act as a PPSO as needed. 

Customer Experience: 

• Leads the front of house store team to create an exceptional experience for customers and employees, and to exceed sales goals. 
• Engage with customers on the sales floor, answering questions and recommending products. 
• Champion brand education and product knowledge training. 
• Analyze sales metrics and employee performance to drive business results. 
• Build customer retention using company loyalty programs. 
• Oversee the communication and execution of sales and marketing initiatives. 
• Ensure visual merchandising meets company standards. 
• Drive community engagement, field marketing, and events. 
• Manage customer reviews across all platforms. 

Inventory: 

• Supervise all aspects of inventory management: intake, counts, pricing, transfers, recalls, stocking, and compliance. 
• Oversee accurate counts and records in METRC and POS systems. 
• Ensure recurring audits, spot checks, and cycle counts are accurate and timely. 
• Anticipate demand and manage reorder levels of non-cannabis supplies to ensure product availability. 
• Develop and maintain strong vendor relationships. 
• Provide, analyze, and action inventory reports. 
• Ensure compliance with state and local cannabis regulations. 

What Skills We're Looking For: 

• Strong leadership and communication skills with both staff and vendors. 
• Deep understanding of inventory control and compliance procedures. 
• Highly organized, detail-oriented, and able to prioritize multiple responsibilities. 
• Ability to lead and motivate a team in a fast-paced retail environment. 
• Proficiency in retail systems, compliance software, and reporting tools. 

Required Education and Experience: 

• Proven track record of utilizing training and resources to drive a culture of exceptional customer experience and sales. 
• Experience with Metrc Track and Trace system. 
• Experience with Treez POS system. 
• At least four years of management or supervisory experience in retail or operations. 
• Experience with computerized inventory and compliance systems. 

Expected Hours of Work: 

This is a full-time exempt role in a retail store open 365 days a year. Evening, weekend, and holiday shifts are required based on business needs. 

Benefits: 

• Health, dental, vision, and life insurance 
• Paid time off 
• Employee discounts 
• Professional development support 
• Referral program 

Equal Opportunity: 

Embarc is an equal opportunity employer. All qualified applicants will be considered without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, or current employment status.