Analysis Skills, Budget Management, Coaching, Compensation and Benefits, Customer Experience, Customer Relations, Customer Satisfaction, Fast Food, Onboarding, Profit & Loss, Resolve Customer Issues, Restaurant, Sales, Team Building, Team Lead/Manager, Time Management, Training/Teaching
General Manager
Saint George, SC
You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Your Role: To build a great team that consistently provides the customer with great food and a great experience. Your restaurant should be a great place to work and run smoothly even when you are not there.
Your Responsibilities:
Priority #1: Build Your Team: People
- Find and hire the best Team Members and Shifts Leads.
- Personally conduct orientation and on boarding for all new team members.
- Create a training plan to develop a great restaurant team.
- Train and develop assistant managers, shift leaders, and team member trainers.
- Ensure proper execution on all training and development plans.
- Complete restaurant people plans and conduct bench planning sessions.
- Conduct weekly manager meetings and team member one-on-ones.
- Consistently recognize and reward team member performance.
- Ensure conflicts within the restaurant are resolved in a timely manner.
Priority #2: Drive Customer Satisfaction:Customer
- Personally demonstrate positive interaction with customers
- Ensure that customer issues are resolved immediately.
- Schedule the right number of people, at the right time and in the right place to take care of customer needs.
- Coach management team on the proper execution of CHAMPS.
- Lead product rollout meetings with management team to ensure success.
- Know how your restaurants compare with competitors in your trade area and strive to be better.
Priority #3: Maintain Process and Discipline Around the P&L: Sales and Profits
- Analyze restaurant's financial performace and create a follow-up plan to maximize profitability without compromising the customer experience.
- Manage restaurant budget.
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Taco Bell Corp
Taco Bell is an American chain of fast-food restaurants based in Irvine, California, in the U.S. A subsidiary of Yum! Brands, Inc., they serve a variety of Tex-Mex foods including tacos, burritos, quesadillas, nachos, other specialty items, and a variety of "value menu" items. Taco Bell serves more than 2 billion customers each year in 6,407 restaurants with more than 80 percent of which are owned and operated by independent franchisees and licensees.