The General Manager at Pharm Table is responsible for advancing the mission and values of the restaurant through operational excellence, thoughtful leadership, and alignment with the restaurant s food-as-medicine philosophy. This role ensures strong systems, exceptional guest experiences, and team development while supporting the continued evolution of Pharm Table as a nationally recognized Ayurvedic-inspired restaurant rooted in hyperlocal sourcing, seasonal intelligence, and experiential wellness programming. The position requires a high degree of attention to detail and refined aesthetic judgment, with the ability to maintain comprehensive awareness of both operational execution and the visual, sensory, and experiential integrity of the guest environment. As an experiential brand, Pharm Table relies on this level of oversight to ensure consistency between service, atmosphere, and mission-driven storytelling.
The General Manager serves as both an operational leader and strategic partner to ownership, ensuring that daily execution reflects the integrity of the brand while supporting long-term growth through data-informed decision-making, cross-functional coordination, and community engagement.
This position requires approximately 55 hours per week, divided between active floor leadership and administrative responsibilities.
COMPENSATION & REQUIREMENTS:
$85,000 per year
55 hours of paid time off per year with a 10-hour annual increase (maximum 80)
Monthly technology reimbursement ($80 per month)
Ayurvedic Wellness Consultation
Concierge Doctor Enrollment
Yearly performance bonus ($5,00 $10,000)
Minimum of 3-5 years experience as a General Manager in a full service restaurant setting
JOB FUNCTIONS & EXPECTATIONS:
Exhibits a professional demeanor and strong commitment to advancing the mission and growth of the restaurant
Builds and sustains a culture centered on accountability, continuous education, hospitality excellence, and team development
Ensures operational standards, policies, and systems are clearly communicated, consistently executed, and continuously refined
Leads with a comprehensive understanding of food and beverage operations, supporting both service excellence and menu performance through structured training and mentorship
Establishes communication and organizational systems that promote alignment across front-of-house, back-of-house, marketing, and events teams
Demonstrates experience recruiting, developing, and retaining high-performing hospitality professionals
Maintains fluency in restaurant operational systems including POS (Toast), inventory controls, scheduling platforms, reservation systems, and event coordination workflows
Ensures systems supporting cleanliness, organization, and service consistency are maintained at a high professional standard
Builds meaningful guest relationships through warmth, presence, and community engagement
Exercises sound judgment in day-to-day operational decisions including staffing, guest recovery, and service execution while aligning major financial and strategic decisions with ownership
Own and oversee all financial operations and KPIs including labor %, COGS, prime cost, revenue growth, guest experience metrics, and staff retention
Ensure accurate payroll allocation and front-of-house tip distribution through consistent auditing of hours worked and job code classifications
Partner closely with kitchen leadership to align food cost performance, waste reduction, and menu engineering with financial targets
Leverage operational data to deepen insight into customer demographics, per-person average (PPA), peak service patterns, seasonality, and product mix performance
Maintain, review, and analyze Profit & Loss statements weekly, period, and quarterly to support informed operational strategy
Cross-reference financial performance across reporting cycles to identify trends, strengthen forecasting accuracy, and enable timely adjustments
Analyze historical and projected sales performance across weekly, quarterly, and annual timelines
Reconcile and close weekly sales systems including POS audits, open check resolution, and reporting through Cohesion
Serve as liaison with the CPA to maintain organized financial communication and reporting clarity
Provide strategic oversight of the beverage program, supporting inventory management, margin performance, product quality standards, and waste reduction initiatives
OPERATIONS/TEAM LEADERSHIP:
Set and evaluate performance goals for the restaurant and individual departments aligned with operational and financial priorities
Supervise and support department leaders through structured one-on-one meetings and weekly management team strategy sessions
Create and manage staffing schedules aligned with forecasted sales and labor goals, adjusting dynamically to operational demand and SPH performance
Monitor local events, seasonal patterns, and community activity to proactively adjust staffing and service readiness
Lead weekly BOH strategy meetings supporting menu evolution through analysis of product mix, guest feedback, and seasonal sourcing opportunities
Lead daily pre-shifts and maintain consistent communication with the team regarding menu updates, policy reminders, upcoming events, guest insights, and company initiatives
Oversee training, education, coaching, performance management, and when necessary corrective action in alignment with company values
Collaborate with the marketing team to support campaigns, experiential programming, and guest engagement initiatives
Coordinate with the catering team to ensure seamless execution of onsite and offsite events while strengthening brand visibility and revenue growth opportunities
Oversee coordination of facility maintenance including patios, hood cleaning, fire inspections, and vendor relationships
GUEST EXPERIENCE:
Ensure every guest interaction reflects warmth, intention, professionalism, and consistency
Lead guest recovery with confidence and care, reinforcing trust and loyalty
Build lasting relationships with regular guests and strengthen Pharm Table s presence within the community
Monitor and respond thoughtfully to guest feedback and online reviews to support continuous improvement and brand reputation
Support experiential dining initiatives that integrate culinary storytelling, wellness education, and community connection
Financial targets are consistently achieved or exceeded through disciplined monitoring of KPIs and forecasting
Operational systems function with clarity, consistency, and measurable accountability
The team is stable, engaged, and continuously improving through structured leadership support
Guest feedback reflects a high level of hospitality, intention, and brand alignment
The restaurant s mission is clearly experienced through both service execution and product delivery
Experiential programming and community engagement initiatives contribute meaningfully to brand awareness and revenue growth